Community Solutions Customer Care Specialist I

Spectrum; Buffalo (NY); On-site; USD 28,000 - 33,000; Full time

Job summary

Spectrum is seeking a customer service professional in Buffalo, NY to guide customers through Spectrum’s services. You will troubleshoot TV, internet, and voice issues, assist with activations and billing, and recommend upgrades to improve value while maintaining strong customer relationships.

The role emphasizes problem-solving, clear communication, and a positive demeanor. Office-based with varied schedules, it offers growth and opportunities within a leading communications provider.

Qualifications

• Previous customer service and sales or retention experience is preferred.
• Strong verbal and written communication skills are required.
• Ability to read, write, speak and understand English.

Responsibilities

• Resolve customer inquiries and troubleshoot Video, Internet and Streaming issues using diagnostic tools.
• Manage account activation, maintenance and billing concerns via phone support.
• Recommend upgrades and solutions based on customer needs to enhance product value.
• Process orders and manage account updates in systems.
• Facilitate escalations and determine if field visits are needed for complex issues.
• Contribute ideas to improve the customer experience and build long-term relationships.

Skills

Customer service

Problem solving

Communication skills

Billing systems

Microsoft Office

Intranet navigation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Spectrum is seeking a customer service professional in Buffalo, NY to guide customers through Spectrum’s services. You will troubleshoot TV, internet, and voice issues, assist with activations and billing, and recommend upgrades to improve value while maintaining strong customer relationships.

The role emphasizes problem-solving, clear communication, and a positive demeanor. Office-based with varied schedules, it offers growth and opportunities within a leading communications provider.