Administrative Support Advocate

City Care Inc; Tulsa (OK); On-site; USD 19,000 - 28,000; Full time

Job summary

City Care is seeking a compassionate receptionist to support shelter guests in Tulsa. The role involves answering calls, sharing information about shelter services, and guiding guests toward available resources with a calm and respectful approach.

The position requires strong communication, empathy, and the ability to multitask in a fast-paced environment. Weekday and weekend shifts are available, with a focus on providing reliable, client-centered service.

Qualifications

• High School diploma or equivalent, plus reliable transportation.
• Strong written and verbal communication skills.
• Ability to maintain professionalism and empathy in crisis situations.
• Experience in customer service or front-desk roles is a plus.

Responsibilities

• Answer incoming calls and provide information about shelter services.
• Take and document bed reservation requests using established procedures.
• Log, sort, and manage incoming mail for shelter residents.
• Coordinate with staff on donations and shelter events as needed.
• Maintain a tidy, welcoming reception space and assist with light clerical tasks.

Skills

Verbal communication

Written communication

Customer service

Multitasking

Crisis calmness

Team player

Education

High School diploma or equivalent

Job description

Description

City Care exists to do the work few others are willing to do. We believe in the intrinsic value of every person.

It is with love and compassion that we walk alongside neighbors who are often overlooked in our community. We provide food for the hungry, relief for the hurting, and hold space for complete restoration of lives that have gotten off course. With enough endurance, we witness, firsthand, remarkable stories of transformation.

Still reading? Great! Now more about the position.

Key Responsibilities

• Carry out the mission, vision, and values of City Care.
• Maintain familiarity with community resources and develop a network of collaborative partners.
• Encourage guests to engage in services that promote housing stability.
• Participate in a culture of professional hospitality, confidentiality, teamwork, and safety among guests, interns, volunteers, staff, and partners.
• Answer incoming calls and provide information about shelter services.
• Take and document bed reservation requests using established procedures.
• Direct calls or messages to the appropriate staff.
• Maintain a calm, helpful tone with all callers, including those in crisis.
• Receive, log, and sort incoming mail for shelter residents.
• Accept, document, and store incoming donations and deliveries appropriately.
• Communicate with staff regarding large or urgent donations.
• Provide donation receipts as needed.
• Perform light clerical duties such as data entry, filing, and updating logs.
• Maintain a tidy, welcoming reception space.
• Assist with occasional special projects or tasks as assigned by shelter leadership.
• Coordination with the development team to assist with fundraising tasks and shelter tours as needed.
• Coordination with the resource coordinator to assist with shelter events and activities for guests.

Requirements

Skills & Experience

• Embody City Care Values of 1. People First 2. Whole Care 3. Activists for the Overlooked 4. United in Collaboration 5. Unrelenting Commitment
• Understanding of the complexity of the intersection of poverty, homelessness, mental illness, substance use and recovery
• Skilled in verbal and written communication
• Computer literate, resulting in error-free data entry
• Strong communication and customer service skills
• A calm, patient, and respectful demeanor, especially with individuals in crisis
• Ability to multitask and handle stressful and complex situation
• Ability to work as a member of a team to accomplish shared goals
• High School diploma or equivalent
• Current Oklahoma Driver's License
• Reliable transportation

Preferred

• Prior experience in nonprofit, shelter, or customer service settings
• Familiarity with trauma-informed care or working with vulnerable populations
• Bilingual (Spanish or other common local language)
• BHCM-I or II; PRSS Certification; Associate's Degree, or equivalent, lived or work experience

Full Time / Part-Time

Weekday and Weekend Shifts Available

Salary

$17 per hour