Community Services Worker

Orange County Government; Orlando (FL); On-site; USD 31,000 - 35,000; Full time

Benefits offered by this job

Tuition reimbursement

Wellness program

Gym access

Job summary

Orange County Government in Orlando, FL is seeking a Social Services professional to provide information, referrals, and case management under supervision. You will develop individualized plans, screen for program eligibility, and coordinate with governmental and nonprofit agencies.

Applicants should have a Bachelor's degree in Social Work or related field, with strong documentation and outreach skills. Pre-employment checks are required; a comprehensive benefits package is offered.

Qualifications

• Bachelor's degree in Social Work or related field and 0–1 year in Social Services.
• Proficiency in word processing and email (Microsoft Word preferred).
• Valid Florida Driver's License may be required.

Responsibilities

• Provides information and referral services for general assistance, counseling, medical or mental health services.
• Develops an individual or family case plan and monitors progress toward goals.
• Screens applicants for program eligibility and conducts assessments for eligibility.
• Provides referrals to governmental and nonprofit service providers.
• Maintains accurate case files and prepares reports.

Skills

Information & referral

Case management

Home visits

Eligibility screening

Education

Bachelor's degree in Social Work (BSW)

Bachelor's degree in Sociology or related field

Job description

Overview

At Orange County Government, we are proud to serve the public with integrity, honesty, fairness, and professionalism. We develop innovative policies and services that impact Central Florida and shape the future of our community. We believe in hiring the very best. Our workplace experience sets us apart and makes us a great place to work. Our goal is to create an environment of exceptional organizational values, customer service standards, and employee satisfaction. Orange County Government is committed to providing equal opportunity in employment and services to all individuals.

Overview

At Orange County Government, we are proud to serve the public with integrity, honesty, fairness, and professionalism. We develop innovative policies and services that impact Central Florida and shape the future of our community. We believe in hiring the very best. Our workplace experience sets us apart and makes us a great place to work. Our goal is to create an environment of exceptional organizational values, customer service standards, and employee satisfaction. Orange County Government is committed to providing equal opportunity in employment and services to all individuals.

Job Description

General Functions:

Performs responsible social work in providing services to clients. Work is performed under the supervision of an assigned supervisor and is reviewed through observations, conferences, reports and results achieved.

Representative Duties/Assignments:

Duties may vary based on area of assignment. The following are representative duties, it is not the intent to capture all duties performed by this classification.

• Provides information and referral services for general assistance, counseling, medical assistance, and/or mental health services.
• Develops an individual or family case plan to accomplish identified goals. Monitors progress toward goals and recommends continuation or termination of services.
• Screens and interviews applicants for eligibility for various programs, financial assistance or other services, which may include conducting assessments and evaluations for eligibility.
• Provides referrals for applicants and clients to appropriate service providers, including governmental and nonprofit agencies.
• Participates in periodic staff conferences; confers with superiors on difficult assignments
• Maintains accurate case files, prepares reports and correspondence on assigned cases and maintains related status records in accordance with policies and procedures.
• Makes home visitations and other investigations to ascertain the exact nature of home environment and/or progress in meeting case plan goals and to supplement information gained by the personal interview.
• Develops and coordinates prevention and outreach services.
• Performs related work as required.

Minimum Qualifications:

Bachelor's degree in Social Work (BSW) and no experience or Bachelor's degree in Sociology, Counseling, Psychology, Behavioral or Health Sciences, Human Services, Mental Health or a closely related field and one (1) year of experience in Social Services. In lieu of the degree requirements additional relevant experience may be substituted on a year for year basis. Must be able to demonstrate intermediate to advanced proficiency in word processing functions, preferably Microsoft Word and email functions. May be required to possess and maintain a valid Florida Driver's License and may be required to provide own vehicle for job related duties.

Application Deadline

Open Date: 10/12/2026

Close Date: 10/19/2026

This posting is subject to close without prior notice.

Salary Information

Pay Grade: 013 - From $22.16 to $25.48

FLSA Status: Non-Exempt

Placement based on Education and Experience

Benefits

• 10 paid holidays and up to 2 floating holidays annually.
• 18 days paid time off per year.
• Longevity bonus based on years of service.
• 6 days of paid TERM (sick) time annually.
• Low-cost medical, dental, vision, additional life insurance.
• Free basic life, long term disability, and employee assistance for all the family members effective on day one.
• Participation in the Florida Retirement System.
• Employee assistance program includes multiple free one on one sessions with licensed counselors and online tools for legal advice, financial planning, personal life balance, etc.
• Free access to Wellworks gyms and Orange County Recreation Centers.
• Free onsite wellness coaching, including dietician and nurse.
• Tuition reimbursement program.
• Earn service time to forgive student loans.

Disclaimer: Benefits may vary for employees under collective bargaining agreements.

For more information on Benefits visit - https://www.ocfl.net/EmploymentVolunteerism/EmployeeBenefits.aspx

Veterans Preference

If you are claiming Veterans' Preference, you are responsible for providing the required eligibility documentation by the closing date of the posting. Please scan and upload a copy of your cover letter and supporting documents, to Orange County Human Resources Division via the secure Box.com folder. Your cover letter should include the Job ID number you are applying for, the title of the position, your full name and the last 4 digits of your social security number. *If you are a current employee returning from active military service, you may be eligible for promotion preference if the active military service qualifies for Veterans' Preference. Please note that Veterans' Preference applies only to a Veterans' first promotion after reinstatement or reemployment, without exception.

Educational Requirements

If your education was obtained in the United States, the County recognizes degrees or diplomas which are accredited by an agency recognized by the United States Department of Education (USDE) or the Council for Higher Education Accreditation (CHEA). If you have obtained education from a country other than the United States, your degree or diploma must be evaluated to determine the United States equivalency by a member of the National Association of Credential Evaluation Service (NACES) or the Association of International Credentials Evaluations (AICE) at your expense.

Notes

Selected candidates will be required to provide employment references and will be required to complete a pre-employment drug, physical and background check.