Community Services Representative (CSR)

East Missouri Action Agency, Inc.; Desloge (MO); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance (60s

Employer Paid Life Insurance (60s)

Voluntary Life Insurance Options

403(b) Retirement Employee contrib

403(b) Retirement Employer contrib

Paid Holidays

Tuition Reimbursement

Employee Assistance Program

Supplemental Insurance Options

And More

Job summary

East Missouri Action Agency (EMAA) in Desloge, MO, seeks a Community Services Representative to handle client intake, referrals, applications, and reporting for the Skill Up program. The CSR will also coordinate community networking and resource activities for TANF and FNS clients.

The role requires a High School Diploma or GED (or 2-year college with related experience), strong communication and computer skills, self-motivation, and a valid MO driver’s license.

Qualifications

• Requires strong communication and computer skills with ability to multitask.
• Valid Missouri driver's license and proof of insurance.
• Experience with low-income programs or related field preferred.

Responsibilities

• Process client intake, associated referrals, and applications in a timely manner.
• Coordinate reporting and special projects for the Skill Up Program.
• Serve as primary agency contact for community networking and resource coordination.

Skills

Communication skills

Computer skills

Self-motivated

Multitask management

Work under pressure

Education

High School Diploma or GED

2-year college degree with 2 years related experience

Job description

Position:Community Services Representative (CSR)

Location: Desloge, MO

Job Id:172

# of Openings:1

East Missouri Action Agency currently has an opening for a Community Services Representative with a Skill Up focus. This position is responsible for all activities associated with the operation of the Community Services offices in the assigned county. These activities include, but are not limited to, the timely processing of client intake, associated referrals, applications, special projects and reporting thereof. This position will also serve as the primary agency contact for community networking and resource coordination in regards to the Skill Up Program. The incumbent of this position would work primarily with Skill Up TANF and FNS clients.

A High School Diploma or GED, and four years experience working with low-income programs, case management, or related field, or 2 year college degree and 2 years of related experience is required. A valid MO Driver's License and proof of insurance is required. Candidates must have good communication skills, excellent computer skills, be self-motivated, work well under pressure, and be able to handle multiple task simultaneously.

The schedule for this position is Monday - Thursday 7:30am to 5:00pm (36 hours/week).

Starting pay is $17.75 per hour with an excellent benefit package that includes the following:

• Health, Dental & Vision Insurance Options (after 60 days)
• $25,000 of Employer Paid Life Insurance (after 60 days)
• Voluntary Life Insurance Options
• 403(b) Retirement Employee Contribution Option
• 403(b) Retirement Employer Contribution (after 1 year)
• Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program
• Supplemental Insurance Options through Globe Life
• And More

Employment is contingent upon passing a background check. EOE

About Us:

East Missouri Action Agency (EMAA) is a part of a national network of community action agencies founded in 1964. Our mission at EMAA is to cultivate communities of opportunity and support people in reaching their highest potential. With a staff of more than 225 full- and part-time employees and a budget of nearly $29 million annually, EMAA provides services to more than 18,000 low-income individuals every year. Joining our team will give you the opportunity to make a positive impact in the communities of the 8 counties we proudly serve in Southeast Missouri.

Application Deadline: 9/2/2026
Target Start Date: 9/21/2026