Community Services Representative (CSR)

East Missouri Action Agency, Inc.; Cape Girardeau (MO); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Life Insurance

403(b) Retirement Plan

Paid Holidays

Tuition Reimbursement

Employee Assistance Program

Supplemental Insurance

Job summary

East Missouri Action Agency in Cape Girardeau, MO is seeking a Community Services Representative (CSR) focused on the Skill Up program. The role handles client intake, referrals, applications, and reporting, and builds community resource connections.

Ideal candidates have a high school diploma (or GED) with 4 years in low-income programs or a 2-year degree with 2 years experience, plus a valid MO driver’s license.

Qualifications

• High School Diploma or GED required with four years experience in low-income programs, case management, or related field, or a 2-year college degree with 2 years related experience.
• Valid MO driver's license and proof of insurance required.
• Good communication and strong computer skills expected.
• Ability to handle multiple tasks, stay motivated, and work under pressure.

Responsibilities

• Process client intake, referrals, applications, and related reporting.
• Coordinate community networking and resource connections for Skill Up program.
• Serve as primary agency contact for Skill Up TANF and FNS clients.

Skills

Communication

Computer skills

Multitasking

Self-motivation

Education

High School diploma or GED

2-year college degree + 2 years experience

4 years experience in low-income programs

Tools

None

Job description

Position: Community Services Representative (CSR)

Location: Cape Girardeau, MO

Job Id: 173

# of Openings: 1

East Missouri Action Agency currently has an opening for a Community Services Representative with a Skill Up focus. This position is responsible for all activities associated with the operation of the Community Services offices in the assigned county. These activities include, but are not limited to, the timely processing of client intake, associated referrals, applications, special projects and reporting thereof. This position will also serve as the primary agency contact for community networking and resource coordination in regards to the Skill Up Program. The incumbent of this position would work primarily with Skill Up TANF and FNS clients.

A High School Diploma or GED, and four years experience working with low-income programs, case management, or related field, or 2 year college degree and 2 years of related experience is required. A valid MO Driver's License and proof of insurance is required. Candidates must have good communication skills, excellent computer skills, be self-motivated, work well under pressure, and be able to handle multiple task simultaneously.

The schedule for this position is Monday - Thursday 7:30am to 5:00pm (36 hours/week).

Starting pay is $17.75 per hour with an excellent benefit package that includes the following:

• Health, Dental & Vision Insurance Options (after 60 days)
• $25,000 of Employer Paid Life Insurance (after 60 days)
• Voluntary Life Insurance Options
• 403(b) Retirement Employee Contribution Option
• 403(b) Retirement Employer Contribution (after 1 year)
• Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program
• Supplemental Insurance Options through Globe Life
• And More

Employment is contingent upon passing a background check. EOE

About Us:

East Missouri Action Agency (EMAA) is a part of a national network of community action agencies founded in 1964. Our mission at EMAA is to cultivate communities of opportunity and support people in reaching their highest potential. With a staff of more than 225 full- and part-time employees and a budget of nearly $29 million annually, EMAA provides services to more than 18,000 low-income individuals every year. Joining our team will give you the opportunity to make a positive impact in the communities of the 8 counties we proudly serve in Southeast Missouri.

Application Deadline: 9/2/2026
Target Start Date: 9/21/2026