Community Services Representative

Ozark Action, Inc.; West Plains (MO); On-site; USD 19,000 - 28,000; Full time

Job summary

Ozark Action, Inc. in West Plains, MO, seeks a Community Services Representative at the West Plains Central Office to empower customers through intake, assessment, and referrals.

The position is full-time, 36 hours per week, Monday through Thursday, 7:00 a.m. to 4:30 p.m., with benefits within 90 days of start. Responsibilities include LIHEAP intake, energy crisis assistance, tax preparation help, and connecting clients to services, while supporting agency programs and professional development.

Qualifications

• High School diploma, HiSET, or verifiable related experience.

Responsibilities

• Complete individual/household assessment on all customers; process LIHEAP applications.
• Assist customers with LIHEAP services for emergency crisis heating/cooling costs.
• Aids families toward higher levels of self-sufficiency through Family Support; Assist elderly/disabled customers with CLAIM.
• Assist customers with state and federal income tax preparation; MO property tax/rent rebate preparation.
• Provides services and/or referrals for unmet needs; determine outcome of referrals made during program year.
• Increase OAI corporate capacity and effectiveness; security of facilities; completes other duties as assigned.
• Team player; promote agency programs; develop professional and technical knowledge.

Education

High School diploma, HiSET, or verifiable related experience

Job description

Ozark Action, Inc. has an opening for a Community Services Representative at the West Plains Central Office in West Plains, MO.

Rate of Pay: $17.00 minimum of range; full time with benefits within 90 days of start date. Mon – Thursday 7:00 a.m. – 4:30 p.m. (36 hours per week).

Objectives

Empower qualifying customers to achieve individual/family stability by conducting comprehensive intake, assessment, and referrals to provide services necessary to meet needs.

Education and Experience

High School diploma, HiSET, or verifiable related experience.

Specific Responsibilities

• Complete individual/household assessment on all customers; process Low Income Energy Assistance Program (LIHEAP) applications.
• Assist customers with Energy Crisis Intervention Program (LIHEAP) services for assistance with their emergency crisis heating/cooling costs.
• Aids families towards higher levels of self-sufficiency through Family Support; Assist elderly/disabled customers with Community Leaders Assisting the Insured of MO (CLAIM).
• Assist customers with state and federal income tax preparation; MO state property tax/rent rebate preparation.
• Provides services and/or referrals for unmet needs; determine outcome of referrals made during program year.
• Increase OAI corporate capacity and effectiveness; security of facilities; completes other duties as assigned.
• Team player; promote agency programs; develop professional and technical knowledge.

Auxiliary aids and services are available upon request to individuals with disabilities. TDD—Missouri Relay Number is 1-800-735-2966 or dial 711 for assistance.

OAI is an Equal Opportunity Employer.