Community Service Officer

City of Tucson; Tucson (AZ); On-site; USD 28,000 - 41,000; Full time

Job summary

The City of Tucson’s Police Department is seeking a Community Service Officer to respond to non-emergency situations and assist with investigations at police facilities. The role emphasizes front-line customer service and non-enforcement duties under supervision.

Incumbents work rotating shifts, including days, nights, weekends, and holidays, with extensive academy training and an 18-month probation period. Candidates must pass a thorough background check and driver license verification.

Qualifications

• Education: High school diploma or equivalent.
• Experience: No experience.
• Equivalency: Any combination of relevant education and experience may be substituted on a year-for-year basis.

Responsibilities

• Investigates non-violent incidents and assists in interviews, reporting, and evidence handling.
• Gathers information, documents police reports, and supports court testimony when required.
• Provides front-facing customer service at police facilities and assists with non-enforcement duties.

Education

High school diploma or equivalent

Job description

Posting Close Date

Applicants must submit their completed application by 12-07-2026 at 11:59 p.m. MST.

Important details regarding the Community Service Officer position

• Incumbents will be required to work rotating shifts to include days, nights, weekends, and holidays.
• Overtime will be required as necessary.
• The training process is extensive; incumbents will attend an academy that is 9 weeks long and requires a high level of commitment and time dedication.
• The probation period is 18 months.
• Work is fast-paced and often stressful. It requires the ability to adjust quickly to changing job assignments and the ability to safeguard confidential information.
• Incumbents will often be exposed to highly sensitive and graphic content to include written documentation, photos and other evidence collected as part of investigative reports.
• This position requires the ability to safely drive both sedan and SUV-type vehicles during daylight and nighttime hours. This requirement also includes times of inclement weather.
• Incumbents will frequently exposed to severe weather conditions to include excessive heat and heavy rain.

Candidates placed on the Civil Service Eligibility List must successfully pass the following

• An extensive background investigation, including local, state and national criminal and fingerprint checks
• Motor Vehicle History
• Pre‑employment medical testing which includes: Basic Physical, Long Audio Test, Respirator Physical, Hep B Vaccine, MMR, TB Skin Test, Non-NIDA Drug Test, 30 lb Lift Test

Position Specific Summary

The Community Service Officer position at the City of Tucson’s Police Department responds to and investigates non-emergency crimes, accidents, and dispatched calls. Provides front-facing customer service to members of the public at police facilities. Engages in field duties that do not involve enforcement of state laws, investigation of violent crimes, or responding to emergencies. Work is performed under the supervision of a Police Sergeant. This position does not supervise.

Duties and Responsibilities

Investigates non-violent crimes by interviewing witnesses and victims, dusting for fingerprints, gathering, tagging and storing evidence, taking photographs, confirming status of stolen property, initiating recovery procedures, and preparing reports. Testifies in court about actions performed when required. Responds to and investigates traffic collisions by securing the scene, providing point control, clearing the roadway, interviewing drivers and witnesses, arranging for medical care if necessary, taking photographs, entering information into a computer and preparing reports. Testifies in court about actions performed when required., Provides customer service by answering the telephone, responds to requests for information, and refers callers to other agencies and resources. Gathers, records, and enters information to complete police reports. Conducts proactive patrols at city parks and businesses and recovers located property. Enforces parking ordinances by issuing tickets, warnings, and towing vehicles. Participates in missing person searches. Directs traffic for collision scenes, special events, and traffic congestion. Attends neighborhood meetings to provide crime trend information and prevention techniques. Attends recruiting events to enhance the image of the police department and seek new applicants. Provides field training for new Community Safety Officers. Performs all other tasks and duties as assigned.

Working Conditions

Must be available to work any shift required by the department, including days, nights, weekends, and holidays. Work will include some exposure to physical, ergonomic, or emotional hazards. Incumbents will be frequently exposed to severe weather conditions to include excessive heat and heavy rain. All duties and responsibilities listed are subject to change.

MINIMUM QUALIFICATIONS

• Education: High school diploma or equivalent
• Experience: No experience
• Equivalency: Any combination of relevant education and experience may be substituted on a year-for-year basis.

License/Certifications

Valid and unrestricted Arizona Class D Driver License - Arizona Department of Transportation - Motor Vehicle DivisionValid and unrestricted Arizona Class D Driver License - Arizona Department of Transportation - Motor Vehicle Division

POSITION DETAILS

Job Profile J6305 - Community Service Officer View full job profile including classification specifications and physical demands at https://www.tucsonaz.gov/Departments/Human-Resources/Tucson-Talent.

Compensation

Grade G104 Hourly Range $19.97 - 29.95 USD The City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.

Fair Labor Standards Act

Non-Exempt Position Type Regular Time Type Full time Department Police Department Department Link https://www.tucsonaz.gov/Departments/Police

Background Check

This position has been designated to require a criminal background check. The City of Tucson is a Second Chance Employer.

ABOUT US Benefits

The City of Tucson offers a generous benefits package for benefit‑eligible positions. The comprehensive, flexible, and affordable coverage is designed to optimize health and well‑being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings. With your well‑being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years. We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off‑and on‑the‑job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours. You can learn more about our benefits at https://www.tucsonaz.gov/Departments/Human‑Resources/Employee‑Benefit‑Snapshot.

Citizenship

The City of Tucson employs only U.S. citizens and lawfully authorized non‑U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services. The City of Tucson does not offer visa sponsorship.

The City of Tucson is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer

The city does not discriminate based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, veteran status, age, disability, genetic testing, or any other protected status. If you believe you have been a victim of discrimination, you may file a complaint with the City of Tucson's Office of Equal Opportunity Programs, U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney General's Office of the Civil Rights Division (ACRD).

ADA Accessibility Compliant Form

The City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation; please contact Human Resources at [e-mail].

City Organization

The City of Tucson, founded in 1775 and incorporated in 1877, is a City Manager‑led Mayor and Council government organization comprised of over 5,000 dedicated employees.

Tucson Community

The City of Tucson is recognized as a Top 20 “Best City in America” by Resonance Consultancy. Tucson, Arizona, is a thriving center for bioscience, aerospace/defense, optics, mining, and logistics. With a city population of more than 540,000 and a regional population of more than 1 million, Tucson has 330-plus days of sunshine a year and is surrounded by majestic mountain ranges. A small‑town feel with big‑city amenities complements its natural beauty. You can learn more about Tucson, Arizona, at Visit Tucson, Arizona. For system related questions please contact [e-mail]. For general Human Resources questions please contact 520-791-4241.