Community Service Inspector (WWO)

City-of-Houston,-T; Houston (TX); On-site; USD 40,000 - 65,000; Full time

Job summary

The City of Houston invites applications for a first responder role focused on sanitary sewer issues. You will investigate service requests, document sewer overflows, and coordinate with the public and technical teams.

The job requires occasional emergency calls and extended shifts, including potential overnight stays at the facility. Applicants should have a high school diploma (or GED) and relevant training; one year in customer service or inspection is expected.

Qualifications

• Requires a high school diploma or GED.
• Up to 18 months of specialized education or training in a specific area or trade.
• One year of experience in customer service or an inspection-related field.

Responsibilities

• Investigate and respond to service requests from citizens, business owners and related to collection system concerns.
• Document and respond to sanitary sewer overflows via manholes, photos, emails, and asset management system.
• Meet with the public, technical professionals, and businesses regarding inquiries or concerns.
• May respond to emergencies and work longer shifts, including sleeping in the facility during emergencies.

Skills

Customer service

Communication

Problem solving

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

GIS

IPS

Job description

Reporting Location: 100 Japhet St, Houston, TX 77020

Workdays & Hours: Monday - Friday, 7:00am - 4:00pm* *Subject to change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS

The first responder that investigates and responds to all service request generated from citizens, business owners and manhole monitoring alerts, related to collection system concerns. Responsible for investigating, documenting, and responding to sanitary sewer overflows via opening manholes, pictures, emails, and asset management system. Required to meet with the public, technical professionals, and businesses due to inquiries/ concerns. May require responding to emergency call and working longer shifts, including sleeping in the facility during an emergency. Makes sure all collection system concerns are safe and secure, for the protection of the public. This position is required to drive to and from job sites.

WORKING CONDITIONS

The position routinely requires lifting of moderately heavy items, such as folding barricades or manhole covers (up to 90 pounds) and/or very long periods of walking on rough surfaces on a routine basis.

EDUCATIONAL REQUIREMENTS

Requires a high school diploma or a GED certificate and up to eighteen months of specialized education or training in a specific area or trade.

EXPERIENCE REQUIREMENTS

One year of experience related to customer service or an area of inspection to be performed is required. Depending on the area of specialty, the position may require the experience listed above to be journey level, received after completion of an apprenticeship program.

MINIMUM LICENSE REQUIREMENTS

Requires a valid Texas driver's license and compliance with the City of Houston's policy on driving. Preference may be given to candidates who have a working knowledge of the IPS, GIS and/or have experience with Microsoft Applications (Word, Excel, Outlook) and basic computer skills.

PEOPLE & VETERAN PREFERENCE

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

SELECTION/SKILLS TESTS REQUIRED

None

However, the Department may administer a skill assessment evaluation.

SAFETY IMPACT POSITION

Yes

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.

Pay Grade - 16

Equal Opportunity Employer (EOE)

EOE - Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.