Community Service Inspector (WWO)

City of Houston; Houston (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

City of Houston, Houston Public Works - Emergency Management, seeks a first responder for the sanitary sewer system to investigate service requests and overflows, document findings, and coordinate with the public and technical teams.

The role may require emergency callouts, longer shifts, and sleeping in the facility during emergencies; incumbents drive to work sites and ensure safety and access to the system.

Qualifications

• High school diploma or GED required.
• One year of customer service or inspection-related experience.
• Valid Texas driver's license and driving policy compliance.

Responsibilities

• Investigate, document, and respond to sanitary sewer overflows and service requests.
• Meet with the public, professionals, and businesses to address inquiries and concerns.
• May respond to emergencies, work longer shifts, and sleep onsite during emergencies.
• Drive to and from job sites and ensure safety of the collection system.

Skills

Customer service

IPS knowledge

GIS knowledge

Microsoft Office (Word, Excel, Outlook

Education

High school diploma or GED

Job description

Position Overview

Applications accepted from: ALL PERSONS INTERESTED

Service Line/Section

Houston Water/Wastewater Operations

Reporting Location

100 Japhet St, Houston, TX 77020

Workdays & Hours

Monday - Friday, 7:00am - 4:00pm*

• Subject to change

Description Of Duties/Essential Functions

The first responder that investigates and responds to all service request generated from citizens, business owners and manhole monitoring alerts, related to collection system concerns. Responsible for investigating, documenting, and responding to sanitary sewer overflows via opening manholes, pictures, emails, and asset management system. Required to meet with the public, technical professionals, and businesses due to inquiries/ concerns. May require responding to emergency call and working longer shifts, including sleeping in the facility during an emergency. Makes sure all collection system concerns are safe and secure, for the protection of the public. This position is required to drive to and from job sites.

WORKING CONDITIONS

The position routinely requires lifting of moderately heavy items, such as folding barricades or manhole covers (up to 90 pounds) and/or very long periods of walking on rough surfaces on a routine basis.

This is a Houston Public Works Emergency Management position at the Tier I Level.

Minimum Requirements

EDUCATIONAL REQUIREMENTS

Requires a high school diploma or a GED certificate and up to eighteen months of specialized education or training in a specific area or trade.

Experience Requirements

One year of experience related to customer service or an area of inspection to be performed is required.

Depending on the area of specialty, the position may require the experience listed above to be journey level, received after completion of an apprenticeship program.

Minimum License Requirements

Requires a valid Texas driver's license and compliance with the City of Houston's policy on driving.

PREFERENCES

Preference may be given to candidates who have a working knowledge of the IPS, GIS and/or have experience with Microsoft Applications (Word, Excel, Outlook) and basic computer skills.

• Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED: None

However, the Department may administer a skill assessment evaluation.

SAFETY IMPACT POSITION: Yes

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

Pay Grade - 16

EOE - Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.