Community Service

Northeastern University; Boston (MA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Vision

Dental

Paid time off

Tuition assistance

Wellness program

Retirement plan

Commuting assistance

Job summary

Northeastern University in Boston seeks a Community Service & Civic Engagement Program & Administrative Operations Manager to guide CSCE's daily operations and scale program delivery. You will design logistics, budgeting, office systems, and staff onboarding to enable impactful student and partner engagement.

Join a mission-driven team that partners with students, staff, and community organizations to advance experiential learning and reciprocal collaboration across campus and beyond.

Qualifications

• Bachelor's degree in business administration, higher education, or a related field is required.
• 3-5 years of progressive office management or program operations experience in higher education or nonprofit settings.
• Ability to develop operational systems and manage competing priorities.
• Experience with budget tracking and financial record-keeping; grant-related experience is a plus.
• Strong interpersonal and communication skills with external partners.

Responsibilities

• Direct operational logistics for CSCE programs and events, including travel, reservations, catering, and procurement.
• Lead budget tracking and financial reporting in coordination with leadership.
• Maintain office systems and onboarding frameworks for staff and students.
• Recruit, hire, and supervise 2-3 student workers with performance feedback.
• Contribute to committees, meetings, trainings, and special events.

Skills

Office management

Program operations

Budget stewardship

Interpersonal communication

Microsoft Office

Salesforce

Workday

Concur

Education

Bachelor's degree in business administration, higher education, or related field

Tools

Salesforce

Workday

Concur

Job description

Community Service & Civic Engagement Program &Administrative Operations Manager

About the Opportunity

Job Summary

Community Service & Civic Engagement (CSCE) is a part ofEducation Innovation in the Office of the Chancellor and plays anintegral role in meaningfully engaging students and staff withcommunities in Boston and beyond. For students, communityengagement offers critical experiential learning opportunities thatallow them to understand and have impact in the world. This teamoversees a robust suite of community engagement programs and offerstrainings, reflections, and consultations. With an asset-based lensto community engagement and a commitment to strong reciprocalcommunity partnerships, CSCE facilitates meaningful experiences forstudents, staff, and community partners.

The Operations Manager leads the operational infrastructure thatenables CSCE to advance its mission at scale. This positiondevelops and implements the operational, logistical, andadministrative systems that drive program delivery across the fullteam. The Operations Manager directs logistics for CSCE programsand events, establishes and optimizes office systems, stewardsprogram budgets, and serves as the strategic operational resourcefor the team. This role reports to the Director of CSCE andpartners collaboratively with all CSCE staff to build awell-functioning, efficient, and mission-aligned office.

Key Responsibilities and Accountabilities

Events and Program Logistics

• Direct operational logistics for CSCE-wide events and programs,including travel arrangements, room reservations, catering, supplyprocurement, and vendor coordination.
• Serve as the lead operational architect for signature programssuch as Alternative Breaks, Global Service Week, and VolunteerFairs.
• Develop and implement replicable logistics frameworks thatimprove efficiency and scalability across the programportfolio

Budget Stewardship and Financial Management

• Lead accurate and proactive tracking of CSCE program budgets incoordination with the Associate Director and Director.
• Direct purchases, reimbursements, and vendor payments inalignment with institutional policies.
• Develop and deliver regular budget reports, identify andescalate fiscal concerns, and drive grant-related financialcompliance for AmeriCorps and other funded programs.

Office Management

• Establish and maintain the operational systems that support theday-to-day functioning of the CSCE office, including supplymanagement, scheduling coordination, and staff operationalsupport.
• Develop onboarding frameworks for new staff and student workersto ensure consistent and efficient integration into teamoperations.

Student Worker Supervision

• Recruit, hire, and direct 2-3 part-time student workers whosupport operational and administrative functions.
• Establish clear performance expectations, provide ongoingmentorship and feedback, and invest in the professional developmentof student staff.

Other CSCE Responsibilities

• Contribute to office-wide and division-wide committees, staffmeetings, trainings, retreats, and special events.

Minimum Qualifications

• Bachelor's degree in business administration, higher education,or related field required
• 3-5 years of progressive experience in office management,program operations, or administrative coordination, preferablywithin a higher education or nonprofit setting
• Demonstrated ability to develop and implement operationalsystems and manage competing priorities across a dynamic teamenvironment
• Experience with budget stewardship and financialrecord-keeping. Experience with grant-related financial tracking aplus
• Strong interpersonal and communication skills; ability to buildcollaborative relationships across a team and with externalpartners
• Proficiency in Microsoft Suite; experience with Salesforce,WorkDay, and Concur preferred
• Demonstrated experience planning and executing large-scaleevents and programs

Position Type

General Administration

Additional Information

Northeastern University considers factors such as candidate workexperience, education and skills when extending an offer.

Northeastern has a comprehensive benefits package for benefiteligible employees. This includes medical, vision, dental, paidtime off, tuition assistance, wellness & life, retirement- aswell as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.

All qualified applicants are encouraged to apply and will receiveconsideration for employment without regard to race, religion,color, national origin, age, sex, sexual orientation, disabilitystatus, or any other characteristic protected by applicablelaw.

Compensation Grade/Pay Type

108S

Expected Hiring Range

$60,315.00 - $85,192.50

With the pay range(s) shown above, the starting salary will dependon several factors, which may include your education, experience,location, knowledge and expertise, and skills as well as a paycomparison to similarly-situated employees already in the role.Salary ranges are reviewed regularly and are subject tochange.