Program Manager, New Student Success

Northeastern University; Boston (MA); On-site; USD 54,000 - 76,000; Full time

Job summary

Northeastern University in Boston is seeking a Program Manager for New Student Success to lead workshops and events for transfer and new students. You will guide students, connect them to campus resources, and collaborate with academic advising and student life to ensure inclusive, engaging programming.

The role emphasizes in-person, five-day-per-week presence on the Boston campus, with some evenings and weekends during peak periods.

Qualifications

• Master's degree preferred in higher education, counseling, student affairs, or related field.
• One to three years of experience supporting college students through programming and advising preferred.
• Commitment to support first-year, transfer, and new students as they transition and thrive at Northeastern.

Responsibilities

• Own the day-to-day design and delivery of workshops, community events, and outreach for transfer and new network students.
• Meet individually with students to guide their transition and connect with campus resources.
• Support programming across first-year, new, and transfer student populations and collaborate with academic advising and student life.
• Assist in center operations and launching a student-employment program to raise visibility.

Skills

Written communication

Verbal communication

Program design

Facilitation

Student engagement

Diversity & inclusion

Data literacy (Excel)

Navigate360

In-person collaboration

Education

Master's degree preferred

Tools

Excel

Navigate360

Job description

Program Manager, New Student Success

About the Opportunity

The Program Manager, New Student Success plays a central role indelivering the First- Year Academic Resource Center's programmingand student support day-to-day. This includes developing anddelivering student success workshops, meeting individually withstudents to support their transition to and success at Northeastern, planning and facilitating community programming, and supportingretention and engagement initiatives designed to promote newstudent success and belonging.

While the Program Manager will work with all populations served bythe center, they will have a particular focus on supportingtransfer students from other institutions and new students arrivingon the Boston campus after spending their first year elsewhere inNortheastern's Global Network.

The Program Manager will work under the direction of the AssociateDirector for the First- year Academic Resource Center

About the Resource Center

The First-Year Academic Resource Center serves as a homebase forfirst-year and new undergraduate students on Northeastern's Bostoncampus. Our mission is to help new students navigate Northeastern,build the skills, confidence, and habits that support success, andexplore opportunities and resources that further their academic,professional, and personal experience here. In addition todelivering programming for first-year and new students, the centerruns a cross-functional proactive support initiative that usesstudent success data to identify students experiencing challengesand coordinate early outreach and support.

The center launched in Fall 2025 supporting first-time first-yearstudents in Boston and is expanding in Fall 2026 to support all newundergraduate students on Northeastern's Boston campus - includingfirst-time first-year students, traditional transfer students, andstudents moving to Boston after spending their first year ofcollege at another campus in the Northeastern network.

Responsibilities:

• i. Transfer & New Student Programming & Support
• Own the day-to-day design and delivery of workshops, communityevents, and outreach for transfer and new network students,including hosting the Transitions workshop series, TransferThursdays, and Network Meetups
• Meet individually with students seeking guidance on theirtransition to Northeastern, helping them navigate universityresources, develop strategies for success, and connect withappropriate campus partners.
• Support the delivery of programming and events across thecenter's first-year and new student populations, ensuring the needsof transfer and new network students are representedthroughout
• Serve as the center's primary point of contact for transferstudent programming, collaborating with colleagues across academicadvising and student life to coordinate shared initiatives andsupport
• ii. Community & Student Success Programming
• Support the planning and execution of community-building eventsfor first-year, new, and transfer students
• Assist in coordinating exploratory and educational programmingthat introduces students to university resources, helps them buildskills for success, and encourages engagement in campusopportunities, including soliciting guest speakers, planningworkshops, and coordinating drop-in tabling sessions in thecenter
• iii. Proactive Support & Outreach
• Support the Associate Director with outreach and follow up tostudents flagged through the center's proactive support process,with a particular focus on identified transfer and new studentsfrom the global network
• Provide individualized follow-up and support conversations withstudents referred through the center, helping students identifynext steps and connect with appropriate campus resources.
• Ensure timely and accurate referrals and coordination with campussupport
• services
• iv. Center Operations
• Assist the Associate Director in day-to-day center operations,including
• managing communications channels (newsletters, social media),reception, and room bookings
• Assist the Associate Director in launching and growing a student-employment program to increase student awareness andpresence in the center
• Serve as a warm and welcoming presence in the center

Qualifications:

Master's degree preferred, preferably in higher education,counseling, student affairs, human services, or a related field.One to three years of experience supporting college students through programming, student engagement, advising, orientation,residence life, academic success, or related areas preferred.Demonstrated commitment to supporting first-year, transfer, and new students as they transition to and thrive at Northeastern.

The successful candidate will possess:

• Strong written and verbal communication skills
• The ability to design and facilitate engaging educationalprograms, workshops, and student experiences
• A student-centered approach, with the ability to build welcoming,supportive relationships while helping students navigate challengesand connect with appropriate resources
• The ability to communicate effectively with diverse populations,and to exercise discretion and confidentiality around sensitivestudent information
• Comfort working with basic data tools (Excel, or willingness tolearn); familiarity with Navigate360 or similar platforms aplus
• Excitement for joining a growing center and helping shape a newrole as it takes form
• The ability to work in person at Northeastern's Boston campusfive days per week, with some evening and weekend availabilityrequired, particularly during Welcome Week and other high-trafficprogramming periods

Position Type

Academic Administration

Additional Information

Northeastern University considers factors such as candidate workexperience, education and skills when extending an offer.

Northeastern has a comprehensive benefits package for benefiteligible employees. This includes medical, vision, dental, paidtime off, tuition assistance, wellness & life, retirement- aswell as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion,color, national origin, age, sex, sexual orientation, disabilitystatus, or any other characteristic protected by applicablelaw.

Compensation Grade/Pay Type:

107S

Expected Hiring Range:

$53,615.00 - $75,728.75

With the pay range(s) shown above, the starting salary will dependon several factors, which may include your education, experience,location, knowledge and expertise, and skills as well as a paycomparison to similarly-situated employees already in the role.Salary ranges are reviewed regularly and are subject tochange.