Community Resources Navigator

Aging &Long Term Care of Eastern Washington; Spokane (WA); On-site; USD 47,000 - 66,000; Full time

Job summary

Aging and Long Term Care of Eastern Washington seeks an Information and Resources Specialist to deliver information, referrals, and assistance to clients of Community Living Connections. You will screen needs, provide follow-up, and maintain knowledge of community resources for older adults and caregivers.

You will document referrals in our database, participate in outreach activities, and complete required certifications within the first year.

Qualifications

• High school diploma or GED with 4 years of related experience.
• Associate degree with 2+ years of related experience considered.
• Bachelor’s degree (any field) with 2 years social service preferred.
• Master’s degree with social service experience is a plus.

Responsibilities

• Provide information, referrals, and assistance to Community Living Connections clients.
• Conduct follow-up to ensure successful outcomes.
• Maintain up-to-date knowledge of resources for older adults, people with disabilities, and caregivers.
• Screen referrals and route to appropriate services and eligibility information.

Skills

Active listening

Communication skills

Attention to detail

Teamwork

Crisis intervention

Typing speed 45 wpm

Education

High school diploma/GED + 4 years experience

Associate’s degree + 2 years experience

Bachelor’s degree (any field) + 2 years social service

Master’s degree + social service experience

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Aging and Long Term Care of Eastern Washington seeks an Information and Resources Specialist to deliver information, referrals, and assistance to clients of Community Living Connections. You will screen needs, provide follow-up, and maintain knowledge of community resources for older adults and caregivers.

You will document referrals in our database, participate in outreach activities, and complete required certifications within the first year.