INFORMATION AND RESOURCES SPECIALIST

Aging &Long Term Care of Eastern Washington; Spokane (WA); On-site; USD 47,000 - 66,000; Full time

Job summary

Aging and Long Term Care of Eastern Washington seeks an Information and Resources Specialist to deliver information, referrals, and assistance to clients of Community Living Connections. You will screen needs, provide follow-up, and maintain knowledge of community resources for older adults and caregivers.

You will document referrals in our database, participate in outreach activities, and complete required certifications within the first year.

Qualifications

• High school diploma or GED with 4 years of related experience.
• Associate degree with 2+ years of related experience considered.
• Bachelor’s degree (any field) with 2 years social service preferred.
• Master’s degree with social service experience is a plus.

Responsibilities

• Provide information, referrals, and assistance to Community Living Connections clients.
• Conduct follow-up to ensure successful outcomes.
• Maintain up-to-date knowledge of resources for older adults, people with disabilities, and caregivers.
• Screen referrals and route to appropriate services and eligibility information.

Skills

Active listening

Communication skills

Attention to detail

Teamwork

Crisis intervention

Typing speed 45 wpm

Education

High school diploma/GED + 4 years experience

Associate’s degree + 2 years experience

Bachelor’s degree (any field) + 2 years social service

Master’s degree + social service experience

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

AGING AND LONG TERM CARE OF EASTERN WASHINGTONJOB DESCRIPTIONPosition Title: Information and Resources SpecialistDepartment: Community Living ConnectionsPosition Type: Full-time (37.5 hours)Supervisor: Information and Assistance SupervisorExempt/ Non-Exempt: Non-ExemptSalary Range: $47,030 - $66,452 (Final compensation will be determined by a variety of factors including relevant experience, qualifications, and skills. Upper end of salary range is typically reserved for longevity.)Position Overview:The person in this position will directly support program activities related to Community Living Connections. The position reports to the Information and Assistance Supervisor.Essential Functions and ResponsibilitiesResponsible for providing information, referrals, and assistance to individuals contacting Community Living Connections. Provides follow-up activities with individuals to ensure successful outcomes.Remains current on knowledge of community resources for older adults, people with disabilities, and caregivers.Screens applicants for appropriate types of service and eligibility information and makes referrals as necessary.Utilizes a database, in real time, to provide information, assistance, and referral services and to document information and referrals given.Provides outreach to diverse and hard-to-reach populations, disseminating brochures, information, and offering community presentations, as requested.Inputs a variety of data elements into designated software for tracking purposes and prepares reports as requested.Participates in routine training to update knowledge and skills related to the position.Will complete InformUSA CRS-A/D certification within the first year of employment.Prescreens individuals contacting ALTCEW for Medicare Savings Program and Medicaid Long-Term Services and supports assistance as needed for referrals to Benefits Enrollment Specialists and Options Counselors.Assists with other agency quality assurance activities as assigned and records periodic satisfaction surveys online.Completes designated job tasks, special projects, and all other duties as assigned to meet team, department, and ALTCEW goals while working cooperatively, efficiently, and productively in a team environment.Actively demonstrates high levels of employee engagement, accountability, coachability, and responsibility for personal performance and results.Skills, Knowledge, and AbilitiesSkilled at listening to people, gathering information regarding their needs, and matching up needs with services available in the community.Must have excellent attention to detail, follow-through, and be able to follow process.Able to handle an occasional high-volume, fast-paced work environmentAbility to work effectively as a team member with a wide range of diverse staff and community members and to establish and maintain effective working relationships.Working knowledge of Microsoft applications including Word, Excel, and Outlook.Ability to follow procedures documenting processes for data entry, referrals, and navigation of database systems.Ability to not only work independently, but also as a member of a team.Ability to advocate on behalf of an individual, handle crisis intervention, and discern when follow-up is necessary.Must have knowledge of Medicare basics to initiate SHIBA referrals.Physical DemandsThe physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Ability to operate a personal vehicle with occasional driving to outreach events.Capable of driving a personal vehicle for extended periods (up to 2 hours at a time) in various outdoor conditions.Exhibits manual dexterity for effective operation of vehicle controls, typing, and writing.Skilled in typing and keyboarding, including up to 7.5 hours per day. Occasional periods of writing.Ability to lift and move objects up to 50 lbs. and work in various environmental conditions, including office, remote settings, and fieldwork.Ability to sit, stand, reach, and walk, including navigating stairs and uneven terrain, while utilizing bending, stooping, and climbing as needed to access materials.Behavioral StandardsMaintains a friendly, courteous, and respectful demeanor toward clients, coworkers, and volunteers. Exhibits compassion for our clients and their well-being. Communicates effectively in one-on-one and small group settings. Capable of being a collaborative team member contributing to the organization's goals. Takes initiative to achieve work objectives and consistently demonstrates honest and ethical behaviors. Establishes positive relationships with clients, volunteers, coworkers, team, and supervisors. Represents the agency in a positive and professional manner.EEO Statement:We are an equal-opportunity employer. We do not discriminate based on race, religion, color, national origin, gender identity, sexual orientation, age, marital status, genetic information, veteran/military status, or disability status.Minimum QualificationsExperience must be paid, full-time, on-the-job, and related to social/human/customer services supporting vulnerable populations (e.g., children and families, older adults, adults with disabilities, and caregivers). Must be able to perform word processing and data entry tasks at a minimum of 45 words per minute.Must have access to reliable transportation. Employees driving a privately owned vehicle while on agency business must have current liability insurance for the vehicle and maintain a valid driver’s license.High school diploma/GED + 4 years’ experience.High school diploma /GED + 3 years’ experience and bilingual or bicultural background.Associate’s degree (or equivalent coursework) + 2 years’ experience.Preferred Qualifications:Bachelor’s degree (any field) + 2 years’ social service experience.Bachelor’s degree in social services, behavioral, or health sciences + 1-year social service experience.Master’s degree (any field) + social service experienceBackground checkThis position requires a criminal background check. If an individual has lived outside of the state of Washington within the last three years, fingerprints will be required.