INFORMATION AND RESOURCES SPECIALIST

Aging & Long Term Care Of Eastern Washington; Spokane (WA); On-site; USD 47,000 - 66,000; Full time

Job summary

AGING AND LONG TERM CARE OF EASTERN WASHINGTON seeks an Information and Resources Specialist for Community Living Connections in Spokane, WA. This full-time role provides information, referrals, and assistance to older adults, people with disabilities, and caregivers, while maintaining up-to-date knowledge of community resources.

Responsibilities include client screening, data entry, outreach, and reporting.

Qualifications

• Experience in social/human/customer services supporting vulnerable populations.
• Typing at least 45 words per minute for word processing and data entry.
• Must have reliable transportation and a valid driver's license.
• Paid, full-time, on-the-job experience acceptable for certain roles.

Responsibilities

• Provide information, referrals, and assistance to individuals through Community Living Connections.
• Maintain knowledge of community resources for older adults, people with disabilities, and caregivers.
• Screen applicants for service types and eligibility information and refer as needed.
• Use a real-time database to document information and referrals.
• Conduct outreach and community presentations to diverse populations.
• Enter data into designated software and prepare reports.

Skills

Active listening

Attention to detail

Teamwork

Microsoft Word

Excel

Outlook

Data entry

Education

High school diploma/GED

Associate degree

Bachelor's degree

Bilingual or bicultural background

Tools

Database software

Microsoft Word

Excel

Outlook

Job description

Job Details:

Job Location: Rock Pointe East - Spokane, WA, Salary Range: $47030.00 - $66452.00Salary, AGING AND LONG TERM CARE OF EASTERN WASHINGTON

JOB DESCRIPTION

Position Title: Information and Resources Specialist

Department: Community Living Connections

Position Type:Full-time (37.5 hours)

Supervisor: Information and Assistance Supervisor

Exempt/ Non-Exempt: Non-Exempt

Salary Range: $47,030 - $66,452 (Final compensation will be determined by a variety of factors including relevant experience, qualifications, and skills. Upper end of salary range is typically reserved for longevity.)

Essential Functions and Responsibilities

• Responsible for providing information, referrals, and assistance to individuals contacting Community Living Connections. Provides follow-up activities with individuals to ensure successful outcomes.
• Remains current on knowledge of community resources for older adults, people with disabilities, and caregivers.
• Screens applicants for appropriate types of service and eligibility information and makes referrals as necessary.
• Utilizes a database, in real time, to provide information, assistance, and referral services and to document information and referrals given.
• Provides outreach to diverse and hard-to-reach populations, disseminating brochures, information, and offering community presentations, as requested.
• Inputs a variety of data elements into designated software for tracking purposes and prepares reports as requested.
• Participates in routine training to update knowledge and skills related to the position.
• Will complete InformUSA CRS-A/D certification within the first year of employment.
• Prescreens individuals contacting ALTCEW for Medicare Savings Program and Medicaid Long-Term Services and supports assistance as needed for referrals to Benefits Enrollment Specialists and Options Counselors.
• Assists with other agency quality assurance activities as assigned and records periodic satisfaction surveys online.
• Completes designated job tasks, special projects, and all other duties as assigned to meet team, department, and ALTCEW goals while working cooperatively, efficiently, and productively in a team environment.
• Actively demonstrates high levels of employee engagement, accountability, coachability, and responsibility for personal performance and results.

Skills, Knowledge, and Abilities

• Skilled at listening to people, gathering information regarding their needs, and matching up needs with services available in the community.
• Must have excellent attention to detail, follow-through, and be able to follow process.
• Able to handle an occasional high-volume, fast-paced work environment
• Ability to work effectively as a team member with a wide range of diverse staff and community members and to establish and maintain effective working relationships.
• Working knowledge of Microsoft applications including Word, Excel, and Outlook.
• Ability to follow procedures documenting processes for data entry, referrals, and navigation of database systems.
• Ability to not only work independently, but also as a member of a team.
• Ability to advocate on behalf of an individual, handle crisis intervention, and discern when follow-up is necessary.
• Must have knowledge of Medicare basics to initiate SHIBA referrals.

Physical Demands

• Ability to operate a personal vehicle with occasional driving to outreach events.
• Capable of driving a personal vehicle for extended periods (up to 2 hours at a time) in various outdoor conditions.
• Exhibits manual dexterity for effective operation of vehicle controls, typing, and writing.
• Skilled in typing and keyboarding, including up to 7.5 hours per day. Occasional periods of writing.
• Ability to lift and move objects up to 50 lbs. and work in various environmental conditions, including office, remote settings, and fieldwork.
• Ability to sit, stand, reach, and walk, including navigating stairs and uneven terrain, while utilizing bending, stooping, and climbing as needed to access materials.

Behavioral Standards

Maintains a friendly, courteous, and respectful demeanor toward clients, coworkers, and volunteers. Exhibits compassion for our clients and their well‑being. Communicates effectively in one-on-one and small group settings. Capable of being a collaborative team member contributing to the organization’s goals. Takes initiative to achieve work objectives and consistently demonstrates honest and ethical behaviors. Establishes positive relationships with clients, volunteers, coworkers, team, and supervisors. Represents the agency in a positive and professional manner.

EEO Statement:

We are an equal‑opportunity employer. We do not discriminate based on race, religion, color, national origin, gender identity, sexual orientation, age, marital status, genetic information, veteran/military status, or disability status.

Qualifications: Minimum Qualifications

Experience must be paid, full‑time, on‑the‑job, and related to social/human/customer services supporting vulnerable populations (e.g., children and families, older adults, adults with disabilities, and caregivers). Must be able to perform word processing and data entry tasks at a minimum of 45 words per minute. Must have access to reliable transportation. Employees driving a privately owned vehicle while on agency business must have current liability insurance for the vehicle and maintain a valid driver’s license.

• High school diploma/GED + 4 years’ experience.
• High school diploma /GED + 3 years’ experience and bilingual or bicultural background.
• Associate’s degree (or equivalent coursework) + 2 years’ experience.

Preferred Qualifications:

• Bachelor’s degree (any field) + 2 years’ social service experience.
• Bachelor’s degree in social services, behavioral, or health sciences + 1‑year social service experience.
• Master’s degree (any field) + social service experience

Background check

This position requires a criminal background check. If an individual has lived outside of the state of Washington within the last three years, fingerprints will be required.