Community Resource Navigator — Empower Economic Mobility

Worcester Community Action Council, Inc.; Worcester, Northern (MA, KY); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance and dental & vision

Life/LTD and 403(b) retirement plan

Paid holidays, vacation, personal and

Sick time and bilingual pay difference

Job summary

Worcester Community Action Council, Inc. is seeking a Community Resource Navigator to assist individuals and families with navigation through public benefit eligibility and connection to needed community resources, fostering improved access to basic needs and progress toward economic mobility.

The role works closely with the Resiliency Center team, including the Financial Empowerment Director and Coaches, to prevent the cliff effect and support clients with a client-centered approach, reporting

Qualifications

• High School Diploma or HiSet equivalent required. Bachelor's degree a plus.
• Experience working with individuals and families in social/human services or related fields.
• Knowledge of Central Massachusetts area community resources preferred.
• Excellent communication both verbal and written.
• Ability to learn Agency program eligibilities, as well as community-wide resource eligibilities.
• Ability to work collaboratively with individuals, families, agency program staff, and community partners.
• Outstanding interpersonal, communication and organizational skills; highly positive and empathetic style; strong customer service orientation.
• Ability to work respectfully and effectively with a diverse group of program participants and in a multi-cultural environment.
• Bilingual ability preferred.

Responsibilities

• Connect individuals and families to public benefits and community resources.
• Support clients with navigating eligibility processes and required documentation.
• Maintain respectful, client-centered communication and track interactions.
• Collaborate with Resiliency Center staff to ensure holistic assistance and referrals.

Skills

Communication skills

Customer service

Collaborative work

Multicultural sensitivity

Bilingual ability (preferred)

Education

High School Diploma or HiSet equivalent

Bachelor's degree a plus

Tools

Microsoft Office

Tracking software

Job description

Worcester Community Action Council, Inc. is seeking a Community Resource Navigator to assist individuals and families with navigation through public benefit eligibility and connection to needed community resources, fostering improved access to basic needs and progress toward economic mobility.

The role works closely with the Resiliency Center team, including the Financial Empowerment Director and Coaches, to prevent the cliff effect and support clients with a client-centered approach, reporting