COMMUNITY RESOURCE NAVIGATOR/COMM. HEALTH WORKER

Worcester Community Action Council, Inc.; Worcester, Northern (MA, KY); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance and dental & vision

Life/LTD and 403(b) retirement plan

Paid holidays, vacation, personal and

Sick time and bilingual pay difference

Job summary

Worcester Community Action Council, Inc. is seeking a Community Resource Navigator to assist individuals and families with navigation through public benefit eligibility and connection to needed community resources, fostering improved access to basic needs and progress toward economic mobility.

The role works closely with the Resiliency Center team, including the Financial Empowerment Director and Coaches, to prevent the cliff effect and support clients with a client-centered approach, reporting

Qualifications

• High School Diploma or HiSet equivalent required. Bachelor's degree a plus.
• Experience working with individuals and families in social/human services or related fields.
• Knowledge of Central Massachusetts area community resources preferred.
• Excellent communication both verbal and written.
• Ability to learn Agency program eligibilities, as well as community-wide resource eligibilities.
• Ability to work collaboratively with individuals, families, agency program staff, and community partners.
• Outstanding interpersonal, communication and organizational skills; highly positive and empathetic style; strong customer service orientation.
• Ability to work respectfully and effectively with a diverse group of program participants and in a multi-cultural environment.
• Bilingual ability preferred.

Responsibilities

• Connect individuals and families to public benefits and community resources.
• Support clients with navigating eligibility processes and required documentation.
• Maintain respectful, client-centered communication and track interactions.
• Collaborate with Resiliency Center staff to ensure holistic assistance and referrals.

Skills

Communication skills

Customer service

Collaborative work

Multicultural sensitivity

Bilingual ability (preferred)

Education

High School Diploma or HiSet equivalent

Bachelor's degree a plus

Tools

Microsoft Office

Tracking software

Job description

Description

Our vision is to break the cycle of poverty one neighbor at a time. Through safety-net services and asset building solutions, Worcester Community Action Council (WCAC) creates economic mobility opportunities for tens of thousands of people annually through programs such as energy assistance, early education and care, financial empowerment, positive youth development, and career pathways. WCAC serves 45 towns in Central and South-Central Massachusetts with offices located in Worcester, Southbridge, Webster, and East Brookfield. We are a team of 125 employees and an annual budget of approximately $30 million. We are committed to a workplace culture with a shared passion for our vision that promotes teamwork, respect, and the opportunity to make a difference.

What we offer:

WCAC provides on-the-job training and professional development opportunities. As well as an excellent benefit package with no waiting period to enroll in health, dental, vision, life/LTD, and 403(b) retirement plan. Generous paid holiday calendar, vacation, personal and sick time. In addition to fair and transparent pay practices, we offer an additional pay differential to bilingual employees.

Position Summary:

WCAC’s Resiliency Center offers programming intended to educate, empower, and connect people to community resources and financial opportunities to support them in a holistic, client-centered approach to reach their self-identified goals meeting individuals and families where they are with warm, supported resources and referral services. We are seeking a Community Resource Navigator to assist individuals and families with navigation through public benefit eligibility and connection to needed community resources, resulting in improved access to basic needs and progress toward economic mobility. The Community Resource Navigator will work closely with the Resiliency Center team, including the Financial Empowerment Director and Financial Empowerment Coaches, to avoid the cliff effect, and wil report to the Resiliency Center Director.

Requirements

Qualifications:

• High School Diploma or HiSet equivalent required. Bachelor's degree a plus.
• Experience working with individuals and families in social/human services or related fields.
• Knowledge of Central Massachusetts area community resources preferred.
• Excellent communication both verbal and written.
• Ability to learn Agency program eligibilities, as well as community-wide resource eligibilities.
• Ability to work collaboratively with individuals, families, agency program staff, and community partners.
• Outstanding interpersonal, communication and organizational skills; highly positive and empathetic style; strong customer service orientation.
• Ability to work respectfully and effectively with a diverse group of program participants and in a multi-cultural environment.
• Bilingual ability preferred.

Other Requirements:

• Proficient in Microsoft Office and ability to learn and utilize program participants in tracking software
• Consistent travel to other WCAC office locations and community partner locations
• Ability to successfully complete a CORI/SORI review.
• Valid driver's license : ability to drive an Agency van preferred.
• Community Health Worker Certification (within 6 months of hire)
• Complete the Mobility Mentoring Foundations course or complete a certificate in Mobility Mentoring Foundations.
• Actively participate in foundational and continuous learning opportunities to uphold WCAC's client-centered ethos and implement Mobility Mentoring-informed tools and practices.
• May require weekend and evening hours, as needed.

Worcester Community Action Council, Inc. is committed to a policy of equal employment opportunity to all qualified employees and applicants for employment without regard to race, color, sex, age, national origin, religion, physical or mental ability, pregnancy or pregnancy related condition, sexual orientation, gender identification, genetic information, membership in the uniformed services or any other classification which is protected under state or federal law.