Community Resource Navigator | Client Services

Kitsap Community Resources; Bremerton (WA); On-site; USD 29,000 - 32,000; Full time

Job summary

Kitsap Community Resources in Bremerton, WA seeks a Resource Navigator to greet community members, answer questions about programs, and connect clients with services in a friendly, professional manner.

This in-person, full-time position requires outstanding customer service, excellent communication skills, and the ability to handle multiple tasks while maintaining confidentiality in diverse settings.

Qualifications

• Preferred education includes lived experience with housing or resource instability; a High School Diploma or GED with 2+ years of experience may substitute.
• Bi-lingual Spanish is a plus.
• Ability to pass State and/or Federal Background Checks as determined by position

Responsibilities

• Greet all individuals in a friendly and professional manner.
• Answer questions and facilitate client/visitor needs.
• Prepares staff meeting minutes, various reports, and updates intake form.
• Responds to department voicemails and email inquiries daily.
• Provides reception services including greeting, maintaining reception area, monitoring wait times, scheduling appointments, and assigning intakes to Navigator.
• Performs data entry into client databases (HMIS/CCL) and updates household records.
• Direct visitors to appropriate departments as necessary.
• Operate and maintain office machines (copier, fax, scanner, computer, multi-line phone).
• Assist with Clothing Closet maintenance and fulfilling client requests for clothing and hygiene items.
• Provide information about KCR programs and services.
• Maintain professionalism and calm in stressful situations; de-escalate conflicts as needed.
• Attend required staff meetings

Skills

Customer service

Verbal communication

Written communication

Telephone etiquette

Organization

Filing

Multitasking

Professional demeanor

Bilingual Spanish

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Multi-line phone systems

Copiers

Printers

HMIS

Job description

Kitsap Community Resources in Bremerton, WA seeks a Resource Navigator to greet community members, answer questions about programs, and connect clients with services in a friendly, professional manner.

This in-person, full-time position requires outstanding customer service, excellent communication skills, and the ability to handle multiple tasks while maintaining confidentiality in diverse settings.