Resource Center Specialist

Behavioral Health and Developmental Services of Strafford County, Inc.; Rochester (NH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive Wages

Paid Time Off and Holidays

Health, Dental and Vision

FSA Accounts

Tuition Reimbursement

Life and Long-term DisabilityInsurance

403(b)

Job summary

Community Partners in Rochester, NH is seeking a Resource Center Specialist to connect individuals with essential services and resources across financial, medical, housing, and rehabilitative programs. You will coordinate referrals, maintain client-centered communication, and support community empowerment.

The role requires strong communication, 3+ years in social work or case management, and a valid driver’s license; AIRS certification is preferred or must be earned within one year of hire.

Qualifications

• High School Diploma or G.E.D. required.
• AIRS certification preferred; if not certified, must certify within one year of hire.
• Minimum of 3 years in social work/case management in aging, disabilities, community health, or discharge planning preferred.
• Excellent oral and written communication skills mandatory.
• Experience in customer relations, call management, information and referral or related field.
• Must be able to utilize technology provided to perform job requirements.
• Must hold a valid driver’s license and have proof of vehicle liability coverage.

Responsibilities

• The Resource Center Specialist connects individuals in need with services and resources to meet their needs, including financial assistance, medical programs, housing, and more.
• Identify and link clients to appropriate programs, agencies, or organizations that empower independent living.
• Maintain courteous, client-centered service while handling diverse inquiries and referrals.

Skills

Excellent communication skills

Customer relations experience

Information and referral

Tech-savvy

Valid driver’s license

Education

High School Diploma or G.E.D.

AIRS certification (or willingness to certify within one year)

Job description

Who we are:

Community Partners is dedicated to providing quality developmental and mental health services to meet the needs of families and individuals in Strafford County. From comprehensive mental health care, to individualized services for persons with developmental disabilities, to family education and support services, we are here to help. If this resonates with you and sounds like something you'd like to be a part of, we want to hear from you!

The Role:

The Resource Center Specialist connects individuals in need of assistance with services and resources to meet their needs. This may include linking an individual to financial assistance, disability-related services, medical programs, rehabilitative services, vocational rehabilitation, legal assistance, housing assistance, disaster relief, food pantries, home-delivered meals, in-home assistance, or other services/organizations that empower individuals to live independently within their communities.

About You:

You're someone that is always making connections and helping others wherever you go. When someone asks you for directions, you not only tell them the way, but you also help enter their desired location into a GPS, draw a detailed map on a napkin, then send them on their way with encouragement and a smile. You understand that every situation and challenge is unique, and you can pivot on a dime to connect people to the things they need. You are always seeking to learn new things, find different solutions, and connect people with one another because it feels great and it's what you do best!

What we're looking for:

• High School Diploma or G.E.D.
• A minimum of 3 years social work or case management experience in the areas of aging, disabilities, community health, nursing home or hospital discharge planning preferred
• Alliance of Information Referral Specialist (AIRS) certification. If not certified, you must become certified within one year of hire
• Excellent oral and written communication skills
• Experience in customer relations, call management, information and referral or related field
• Ability to utilize technology provided to perform requirements of the job
• Hold a valid driver’s license and proof of vehicle liability coverage.

Tell me about the benefits!

While working for an incredible non-profit organization with a great mission and fabulous culture, you'll be contributing to innovative community and social change. With your amazing co-workers and clients that inspire you, the difference you make each day will not go unnoticed.

In addition to a wonderful working environment, we offer:

• Competitive Wages.
• Paid Time Off and Holidays
• Health, Dental and Vision
• FSA Accounts
• Tuition Reimbursement
• Life and Long-term Disability Insurance
• 403(b)

Background checks which include, but are not limited to, criminal, OIG, BEAS and motor vehicle records are required.