Community Resource & Intake Coordinator

Beacon Hill; Pittsburgh (Allegheny County); On-site; USD 28,000 - 29,000; Full time

Job summary

Beacon Hill is seeking a Service Coordinator to serve as a primary contact for community members seeking assistance and support. The role involves front desk operations, delivering exceptional customer service, and connecting individuals with internal programs and community resources to meet their needs.

The position emphasizes compassionate, organized, and service-oriented interactions to ensure timely and accurate information on available services."

Qualifications

• 2+ years of service oriented work experience
• High school diploma or equivalent is preferred
• Ability to practice patience, compassion, and empathy
• Strong organizational skills and attention to detail

Responsibilities

• Serve as the first point of contact for clients, visitors, and community members.
• Answer and direct incoming phone calls, emails, and walk-in inquiries professionally and efficiently.
• Prepare correspondence, resource materials, reports, and other administrative documents.
• Conduct intake conversations to assess client needs and identify appropriate services.
• Educate community members about programs and services offered by the organization.
• Connect individuals and families with internal programs and community-based resources.

Job description

Beacon Hill is seeking a Service Coordinator to serve as a primary contact for community members seeking assistance and support. The role involves front desk operations, delivering exceptional customer service, and connecting individuals with internal programs and community resources to meet their needs.

The position emphasizes compassionate, organized, and service-oriented interactions to ensure timely and accurate information on available services."