Community Access & Intake Coordinator

US Diversity Job Search; Pittsburgh (Allegheny County); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Job summary

Beacon Hill is seeking a compassionate Service Coordinator to serve as the first point of contact for clients and visitors, manage front desk operations, and connect people with internal programs and community resources.

You will educate community members about available services, prepare documents, and help ensure timely, accurate information is shared. Strong organizational skills and empathy are essential.

Qualifications

• 2+ years of service oriented work experience.
• High school diploma or equivalent preferred.
• Strong computer skills including MS Suite applications.
• Ability to practice patience, compassion, and empathy.
• Strong organizational skills and attention to detail.

Responsibilities

• Serve as the first point of contact for clients, visitors, and community members.
• Answer and direct incoming phone calls, emails, and walk-in inquiries professionally and efficiently.
• Prepare correspondence, resource materials, reports, and other administrative documents.
• Conduct intake conversations to assess client needs and identify appropriate services.
• Educate community members about programs and services offered by the organization.
• Connect individuals and families with internal programs and community resources.

Skills

Service oriented

Customer service

Communication skills

MS Suite

Organizational skills

Education

High school diploma or equivalent

Tools

MS Office

Job description

Beacon Hill is seeking a compassionate Service Coordinator to serve as the first point of contact for clients and visitors, manage front desk operations, and connect people with internal programs and community resources.

You will educate community members about available services, prepare documents, and help ensure timely, accurate information is shared. Strong organizational skills and empathy are essential.