Resident Services & Wellness Coordinator

Central Boston Elder Services Inc; Boston (MA); On-site; USD 46,000 - 57,000; Full time

Job summary

Central Boston Elder Services Inc. in Boston, MA seeks a Resident Service Coordinator to support tenants by addressing health, well-being, and tenancy needs.

The role maintains weekly office hours and collaborates with property management to review referrals and plan interventions. The position requires coordination with behavioral health professionals, conducting needs assessments, and arranging referrals to wellness programs.

Responsibilities

• Meets with Property Management staff at assigned buildings at least weekly to review and prioritize resident referrals.
• Establishes, posts, and maintains weekly office hours at each assigned building.
• Meets with CBES Behavioral Health Consultant as needed for clinical guidance and to develop strategies to engage residents and achieve positive outcomes.
• Conducts formal and informal needs assessments of residents referred and prioritized by Property Management staff.
• Creates and implements action plans to resolve identified issues.
• Coordinates referrals to programs to assist residents with personal care needs and the maintenance of their living spaces as needed.
• Evaluates and refers residents for mental health interventions.
• Documents the actions taken to resolve the issue or concern and any necessary follow up actions.
• Provides assistance and information about accessing and navigating systems (e.g. completing BHA residents’ social service agency applications, reading and translating correspondence and paperwork).
• Provides telephonic interpretation services to facilitate communication between residents if fluent in the language spoken by the resident.
• Coordinates at least one health and well-being service event monthly for residents, such as periodic eye, podiatry, hearing and dental clinics, visiting nurse, exercise, health fairs, and other similar events.
• Maintains accurate records of the hours worked and submits completed Service Worker Timesheets and sign-in sheets for the site’s weekly posted office hours by the specified due dates.

Job description

Central Boston Elder Services Inc. in Boston, MA seeks a Resident Service Coordinator to support tenants by addressing health, well-being, and tenancy needs.

The role maintains weekly office hours and collaborates with property management to review referrals and plan interventions. The position requires coordination with behavioral health professionals, conducting needs assessments, and arranging referrals to wellness programs.