Community Resource Advocate & Case Manager

Community Action Pioneer Valley; Northampton (MA); Hybrid; USD 25,000 - 39,000; Full time

Job summary

Community Action Pioneer Valley is seeking a Community Resources & Advocacy Resource Advocate in Northampton. You will conduct in-depth assessments, assist clients with benefit applications, and provide advocacy to connect individuals with essential resources.

You will support limited remote contact and occasional travel within CAPV’s service area, focusing on housing stability and financial assistance for low-income households.

Qualifications

• Interpersonal communication and written skills are essential.
• Conflict resolution and prioritization under pressure.
• Strong organization, attention to detail, and adaptability.

Responsibilities

• Meet with individuals and families in person or virtually to conduct in-depth assessments.
• Assist with applications for benefit programs and financial assistance.
• Provide advocacy and help participants navigate systems for best outcomes.

Skills

Interpersonal communication

Conflict resolution

Judgement

Organizational skills

Empathy

Relationship building

Initiative

Equity

Job description

Community Action Pioneer Valley is seeking a Community Resources & Advocacy Resource Advocate in Northampton. You will conduct in-depth assessments, assist clients with benefit applications, and provide advocacy to connect individuals with essential resources.

You will support limited remote contact and occasional travel within CAPV’s service area, focusing on housing stability and financial assistance for low-income households.