Community Residential Program Manager - Maple Grove

Residential Transitions; Maple Grove (MN); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Generous PTO

On-Demand Pay

Paid Holidays

401(k) with company matching

Health Benefits

Professional Growth: CEU courses

Job summary

Residential Transitions in Maple Grove, MN, seeks a Program Manager for a Community Residential Setting. The role oversees CRS services and staff, conducts clinical evaluations, and ensures compliant operations in a 24/7 DSP environment.

You report to the Regional Director and manage a team, with on-call duties and cross-department collaboration. Responsibilities include leadership, staffing, documentation, and coordination with guardians, case managers, and counties.

Qualifications

• We are looking for someone who has a mix of industry knowledge, clinical knowledge, and leadership experience.
• Bachelor’s (4 year) Degree in Social Work, Human Services, or another industry related field.
• Associate’s (2 year) Degree in Social work, Human Services, or another industry related field.
• A Diploma (1 year) from an accredited post-secondary institution in Social Work, Human Services, or another industry related field.
• Full-time work experience providing direct care services to persons with disabilities or persons aged 65 and older, under the supervision of an authorized staff person as defined by the state.
• Full-time work experience supervising those providing direct care services to persons with disabilities or persons aged 65 and older, as an authorized staff person as defined by the state.
• Ability to pass a Department of Human Services background check.
• Ability to pass the BCA Criminal Background Check and the Sexual Exploitation of Patients by Psychotherapist screen required by DHS.
• Ability to pass screening required by Federal Human Services office of the Inspector General.
• Ability to organize and work independently.
• Willingness to travel within the Metro Area, for applicable mileage reimbursements, with a current driver’s license, clean record, and personal vehicle with insurance.
• Possess a person-centered approach, consistent with the Philosophical approach of the individual program and RTI
• Ability to work with culturally diverse populations.
• Other, as needed, as company and role grow or evolves.

Responsibilities

• Provide daily leadership and oversight of the CRS program.
• Ensure consistent, person-centered service delivery aligned with care plans and agency standards.
• Maintain staffing coverage, schedules, and shift accountability.
• Participate in on-call rotation and respond to emergencies after hours as required.
• Monitor program safety, structure, and environmental standards.
• Recruit, onboard, train, and supervise Mental Health Workers/Behavior Technicians.
• Conduct regular supervision, coaching, and performance evaluations.
• Ensure staff are trained in behavioral supports, EUMR, medication administration, and 245D compliance.
• Address performance concerns, attendance issues, and disciplinary matters in collaboration with HR.
• Promote teamwork, professionalism, and consistent practice.
• Ensure proper implementation of Behavioral Support Plans, PSTPs, Safety Plans, and clinical recommendations.
• Support staff in managing escalations, crises, and high-risk behaviors.
• Review and follow up on behavioral incidents and EUMR events.
• Coordinate with clinical teams, nursing staff, PSS, and external providers.
• Monitor trends in behavior and develop proactive support strategies.
• Ensure all documentation meets 245D, RTI, and licensing requirements.
• Review MARs, BIRFs, GERs, T-Logs, and ISP documentation for accuracy and timeliness.
• Prepare for and participate in licensing visits, audits, and corrective action planning.
• Monitor medication management and compliance with RTI’s Medication Administration Program.
• Maintain staff training records and certification compliance.
• Serve as primary program liaison for guardians, case managers, counties, and support teams.
• Participate in intake, annual, 45-day, and team meetings.
• Address concerns and resolve issues collaboratively and professionally.
• Advocate for individual needs while balancing safety and regulatory requirements.
• Monitor program budgets, overtime, and staffing costs.
• Approve timecards and scheduling changes.
• Track supplies, equipment, and program needs.
• Submit required reports and operational updates to leadership.

Education

Bachelor’s degree in Social Work, Human Services, or another industry related field

Associate’s degree in Social Work, Human Services, or another industry related field

Diploma in Social Work, Human Services, or another industry related field

Full-time work experience providing direct care services to persons with disabilities or aged 65+, under supervision

Full-time work experience supervising those providing direct care services

Job description

Residential Transitions in Maple Grove, MN, seeks a Program Manager for a Community Residential Setting. The role oversees CRS services and staff, conducts clinical evaluations, and ensures compliant operations in a 24/7 DSP environment.

You report to the Regional Director and manage a team, with on-call duties and cross-department collaboration. Responsibilities include leadership, staffing, documentation, and coordination with guardians, case managers, and counties.