Community Relations Representative ($23.03 - $29.23)

Irvine Company Chicago; Irvine (CA); Presencial; USD 32.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive benefits

Paid time off

401(k) matching

Health benefits

Descripción de la vacante

Irvine Company Apartment Communities on-site team is seeking a Community Relations Representative to be the first contact for residents, managing communications and ensuring smooth move-in/out processes while promoting high retention and timely resolution of questions and concerns.

The role emphasizes exceptional customer service, coordinating community operations, and leveraging technology to improve efficiency and resident satisfaction.

Formación

• Customer service experience is essential.
• Strong communication and interpersonal skills are required.
• Proficiency with Google Suite.
• High School Diploma or GED is preferred.

Responsabilidades

• Provide excellent customer service by anticipating needs and resolving questions promptly.
• Maintain clean, safe community common areas and identify hazards.
• Complete administrative resident services tasks and document in the operating platform.
• Adopt and maximize the use of new and existing technologies to drive efficiency.

Conocimientos

Customer service

Communication

Interpersonal skills

Google Suite

1-3 years experience

Educación

High School Diploma or GED

Herramientas

Google Suite

Descripción del empleo

Position Summary

The Community Relations Representative serves as the first point of contact for resident interactions on-site. This role focuses on fostering positive relationships, managing communication, ensuring smooth move-in and move-out processes, resident retention and promptly resolving customer questions and concerns.

Key Responsibilities

• Provides excellent customer service by anticipating customer’s needs, addressing and taking ownership of resolving questions and concerns promptly and professionally.
• Ensures community common areas and grounds are consistently maintained to company standards, proactively identifying and resolving any potential hazards.
• Completes all administrative resident services tasks and ensures they are accurately documented in the appropriate operating platform.
• Drives efficiency by adopting and maximizing the use of new and existing technologies.

Additional Skills

• Excellent customer service skills
• Excellent communication and interpersonal skills
• Proficiency in Google Suite

Preferred Education

• High School Diploma, General Educational Development (GED) or equivalent experience

Preferred Years Of Relevant Work Experience

• 1-3 years

Additional Requirements

• Travel between communities may be required daily.
• Valid California driver’s license; Maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company’s MVR policy, and is part of the essential duties of this position.)

Community Details

Communities of Responsibility: Promenade - All Bldgs
Unit Count: 2111

Compensation

Base Pay Range: $23.03 - $29.23
Actual placement within this range may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.
The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.

About Us

Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort‑style apartment communities in coastal California’s most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley.
With world‑class amenities, resort‑like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental‑living experience.
We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.
The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.