Community Relations Representative ($21.97 - $26.54)

Irvine Company Chicago; San Diego (CA); On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

Competitive benefits

401(k) matching

Paid time off

Job summary

Irvine Company Apartment Communities is seeking a Community Relations Representative to welcome residents on-site, address questions, coordinate move-ins/outs and support retention. You will serve as the first point of contact, ensuring a positive living experience across our California communities.

Responsibilities include outstanding customer service, timely issue resolution, property amenities upkeep, and leveraging technology to streamline resident services.

Qualifications

• Demonstrated exceptional customer service and problem-solving skills.
• Strong communication and interpersonal abilities.
• Proficiency with Google Suite and common productivity tools.

Responsibilities

• Provide excellent customer service by anticipating needs and resolving questions promptly.
• Ensure common areas are maintained to company standards and hazards are addressed.
• Complete administrative resident services tasks and document activities accurately.
• Drive efficiency by utilizing current and new technologies.

Skills

Customer service

Communication

Google Suite

Education

High School Diploma

Tools

Google Suite

Job description

Position Summary

The Community Relations Representative serves as the first point of contact for resident interactions on-site. This role focuses on fostering positive relationships, managing communication, ensuring smooth move-in and move-out processes, resident retention and promptly resolving customer questions and concerns.

Key Responsibilities

• Provides excellent customer service by anticipating customer’s needs, addressing and taking ownership of resolving questions and concerns promptly and professionally.
• Ensures community common areas and grounds are consistently maintained to company standards, proactively identifying and resolving any potential hazards.
• Completes all administrative resident services tasks and ensures they are accurately documented in the appropriate operating platform.
• Drives efficiency by adopting and maximizing the use of new and existing technologies.

Additional Skills

• Excellent customer service skills
• Excellent communication and interpersonal skills
• Proficiency in Google Suite

Preferred Education

• High School Diploma, General Educational Development (GED) or equivalent experience

Preferred Years Of Relevant Work Experience

• 1-3 years

Additional Requirements

• Travel between communities may be required daily.
• Valid California driver’s license; Maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company’s MVR policy, and is part of the essential duties of this position.)

Compensation

Pay Range: $21.35 - $25.43

Actual placement within this range may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.

Benefits

• The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.

About Us

Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California’s most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley.

With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience.

We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.