Community Relations Representative ($25.63 - $31.11)

Irvine Company Chicago; San Jose (CA); Presencial; USD 35.000 - 43.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive benefits

Paid time off

401(k) matching

Health benefits

Descripción de la vacante

Irvine Company Apartment Communities is seeking a Community Relations Representative to support on-site operations across one or more communities. The role serves as the first contact for residents, handles inquiries, move-ins/outs, renewals and related items, and supports the Community Manager and Assistant Manager on weekends.

You will help create a customer-service oriented culture, assist with training, monitor key metrics, and ensure the Irvine Company standards are met across locations.

Formación

• High school diploma or equivalent work experience.
• One year experience in customer service environment preferred.
• Proficient with Google Workspace (Calendar, Sheets, Docs) and basic computer skills.

Responsabilidades

• Creates a customer service–focused culture for residents, prospects, vendors, and employees; ensures requests are promptly responded to and resolved.
• Assists in training, onboarding, and development of new team members; embraces new technology to maximize efficiencies.
• Contributes to the operating unit’s financial performance.
• Supports the team to meet key metrics and monitors notices to vacate findings and satisfaction surveys.
• Assists with daily on-site operations including move-ins/outs, renewals, and lease processing as needed.
• Documents and communicates important operating unit information to management and resident concerns in software systems.
• Walks communities to ensure condition and Irvine Company standards are met.
• Other duties as assigned.

Conocimientos

Time management

Verbal communication

Written communication

Organization

Educación

High School Diploma

Descripción del empleo

Weekends required Assists the Community Manager and Assistant Manager with on-site operations of a single community, multiple communities, or neighborhood (“operating unit”). Serves as the first point of contact for resident interactions on-site. Assists with all inquiries including resident requests, move-in/outs, transfers, renewals, evictions and other resident-related items. Community Relations Representatives responsible for multiple communities will handle an increased level of complexity with individual and consolidated operations of varying locations and product types.

Position Summary

Weekends required Assists the Community Manager and Assistant Manager with on-site operations of a single community, multiple communities, or neighborhood (“operating unit”). Serves as the first point of contact for resident interactions on-site. Assists with all inquiries including resident requests, move-in/outs, transfers, renewals, evictions and other resident-related items. Community Relations Representatives responsible for multiple communities will handle an increased level of complexity with individual and consolidated operations of varying locations and product types.

Skills required for Customer Relations Representatives include but are not limited to: time-management, effective verbal and written communication, and organization.

Job Duties

• Creates a well-organized, customer service-focused culture for residents, prospects, vendors, and employees; ensures that resident and corporate requests and concerns are promptly responded to and resolved; takes a proactive approach for all key customer touch points.
• Assists in the training, onboarding, and development of new team members. Contributes to a culture of excellence, good time management practices, and continuous learning. Embraces and promotes new technology; finds efficiencies by maximizing its utilization.
• Positively contributes to the financial performance of the operating unit.
• Supports the team to meet key metrics for the operating unit. Monitors and communicates key Notice to Vacate findings and follow up on customer satisfaction surveys and social media posts as needed.
• Assists with daily operations of the operating unit’s resident services office which may include sales, processing move-in/outs, transfers, renewals, Final Account Statements, lease agreements, delinquency, and applications as needed and in accordance with Company policies and procedures.
• Timely and appropriately documents and communicates important operating unit information to management, and resident concerns, requests, and resolutions into appropriate software systems.
• Walks all communities in the operating unit and works with the team to ensure that the condition and quality meet Irvine Company standards at all times.
• Other duties as assigned.

Variances in responsibilities may exist by operating unit.

Minimum Qualifications / Other Expectations

• High School Diploma or equivalent work experience.
• One year experience in customer service environment preferred.
• Excellent customer service skills and a desire to help people.
• General business acumen with the ability to handle basic accounting principles and concepts.
• Excellent written and oral communication and interpersonal skills.
• Ability to drive a motor vehicle or golf cart may be required.
• Valid California driver’s license; Maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company’s MVR policy, and is part of the essential duties of this position.)
• Ability to handle frequent standing, sitting, walking, stooping, bending, climbing stairs and lifting objects of up to 20 pounds.
• In-town travel may be required.
• Ability to work on weekends, holidays and evenings.
• Regular, consistent and timely attendance.
• Proficient computer skills and with software such as Google Calendar, Sheets, and Docs.

Compensation

Pay Range: $25.63 - $31.11

Actual placement within this range may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.

The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.

About Us

Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California’s most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley.

With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience.

We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.