Sr. Community Relations Rep ($28.99 - $35.00)

Irvine Company Chicago; San Jose (CA); In loco; USD 40.000 - 48.000; Tempo pieno

Descrizione del lavoro

Irvine Company Apartment Communities is seeking a Senior Community Relations Representative to support operations for large portfolios, focusing on fostering positive relationships, managing communication, and ensuring smooth move-in and move-out processes.

You will handle resident inquiries, drive retention, document activities in the operating platform, and assist with onboarding and training of new teammates while leveraging CRM/ERP tools and Google Suite.

Competenze

• Customer-focused service experience preferred.
• Experience with CRM/ERP systems is a plus.
• Ability to travel between communities daily.

Mansioni

• Provides excellent customer service by anticipating customers’ needs and resolving questions promptly.
• Maintains common areas to company standards and resolves hazards.
• Completes resident services tasks and documents them in the operating platform.
• Provides onboarding and training support to new team members.
• Drives efficiency by adopting new and existing technologies.

Conoscenze

Customer service

Communication

Onboarding support

Formazione

High School Diploma, GED or equivalent experience

Strumenti

Salesforce

RealPage

Coupa

Descrizione del lavoro

Position Summary

The Senior Community Relations Representative supports operations of 1,000 units or more. This role focuses on fostering positive relationships, managing communication, ensuring smooth move-in and move-out processes, resident retention and promptly resolving customer questions and concerns.

Position Summary

The Senior Community Relations Representative supports operations of 1,000 units or more. This role focuses on fostering positive relationships, managing communication, ensuring smooth move-in and move-out processes, resident retention and promptly resolving customer questions and concerns.

Key Responsibilities

• Provides excellent customer service by anticipating customer’s needs, addressing and taking ownership of resolving questions and concerns promptly and professionally.
• Ensures community common areas and grounds are consistently maintained to company standards, proactively identifying and resolving any potential hazards.
• Completes all administrative resident services tasks and ensures they are accurately documented in the appropriate operating platform.
• Provides on-boarding and training support to new team members.
• Drives efficiency by adopting and maximizing the use of new and existing technologies.

Additional Skills

• Proficiency in Google suite
• Experience with Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems such as Salesforce, RealPage or Coupa is preferred.
• Strong written and verbal communication skills

Preferred Education

• High School Diploma, General Educational Development (GED) or equivalent experience

Preferred Years Of Relevant Work Experience

• 1 - 3 years

Additional Requirements

• Travel between communities may be required daily.
• Valid California driver's license; Maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company's MVR policy, and is part of the essential duties of this position).

Community Details:

Communities of Responsibility: Crescent Village - All Bldgs
Unit Count: 2188

Compensation

Base Pay Range: $28.99 - $35.00
Actual placement within this range may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.
The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.

About Us

Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California's most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley.
With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience.
We take as much pride in our employee community as we do the communities we create. It's an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.
The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.