Community Relations Representative

Jobs2Web; Los Angeles (CA); On-site; USD 42,000 - 58,000; Full time

Job summary

Irvine Company is seeking an on-site Resident Relations Associate to handle move-ins, inquiries and renewal processes, ensuring a high quality Irvine Company experience for residents. You will assist with evictions, transfers, and lease paperwork while recording all resident concerns in OneSite to support continuous improvement.

The role requires a High School Diploma or equivalent, 1 year of customer service experience, and strong communication skills.

Qualifications

• High School Diploma or equivalent.
• Minimum 1 year in a customer service role.
• Excellent written and oral communication skills.
• Ability to handle basic accounting principles.
• Willingness to work weekends, holidays and evenings.

Responsibilities

• Serves as the first point of contact for resident interactions on site.
• Assist with move-in/out processes and inquiries.
• Conduct resident retention and renewal activities.
• Record resident concerns in OneSite accurately.
• Monitor and improve customer experience and community reputation.

Skills

Customer service

Communication

Interpersonal skills

Accounting basics

Education

High School Diploma or equivalent

Tools

OneSite

Job description

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Division: Apartments - Corporate (Apt Corp)

Position Summary:

Serves as the first point of contact for all resident interactions on site. Assists with all inquiries including move-in process, resident requests, customer follow-up, renewal process, move-out process, resident transfers, and evictions.

• Promotes positive, proactive customer interactions to make their Irvine Company experience of the highest quality.
• Solves simple to complex resident relations issues in a timely manner.
• Assists residents with the move-in and move-out process as needed.
• Performs resident retention calls according to guidelines currently in place.
• Ensures that all relevant information regarding resident concerns and requests are accurately recorded in OneSite.
• Provides input regarding how to continually improve and provide more efficient resident relations.
• Facilitates the resident retention process which includes renewal paperwork.
• Assists with achieving financial goals through closing on renewals and transfers, participating in leasing. goals and communicating the value of our communities.
• Process resident applications, lease documents and related paperwork as needed.
• Performs community inspections to ensure aesthetics are maintained to company expectations.
• Monitors NPS and Yelp scores daily to improve the customer experience and maintain awareness of community reputation. Follow up with unresolved resident concerns in surveys or reviews as needed.
• Completes and submits final account statements (FAS).
• Manages the eviction process from beginning to end.
• Participates in performance leasing consultant responsibilities as needed (leasing, tours, etc.)

Variances in responsibilities may exist by community type:

• Focus may be on a specific responsibility and then rotated regularly.
• May be required to train new hires.

Minimum Qualifications / Other Expectations:

• High School Diploma or equivalent work experience
• One year experience in customer service environment preferred
• Superior customer service skills and a desire to help people
• Ability to handle basic accounting principles and concepts
• Excellent written and oral communication and interpersonal skills
• Schedule may require work on weekends, holidays and evenings
• Regular, consistent and timely attendance required

About Us:

Irvine Company is a privately held real estate investment company and master-planner committed to creating and sustaining communities that thrive for generations.

Irvine Company is respected for its master planning and environmental stewardship of the Irvine Ranch in Orange County, including diversified operations throughout coastal California. Irvine Company brings to life neighborhoods and sustainable communities with a full range of housing, jobs, retail centers, schools, parks and open space.

We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.