Community Programs Operations Manager

CONCILIO DE ORGANIZACIONES HISPANAS; Philadelphia (Philadelphia County); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Company-Paid Life Insurance

Retirement Savings Plan

Paid Time Off

Paid Holidays

Employee Assistance Program (EAP)

Professional Development & ContinuingE

Leadership Development through People

Career Growth & Internal Advancement

Inclusive, mission-driven culture

Job summary

Concilio is seeking a Community Based Services (CBS) Manager to provide operational, financial, and programmatic leadership for its community-based programs. You will supervise staff, ensure contract compliance, and drive performance measurement under the Chief Program Officer's guidance.

The role emphasizes culturally responsive, trauma-informed services and collaboration with partners to grow sustainable programs. Strong budget stewardship and reporting are essential.

Qualifications

• Bachelor’s degree in social work, public administration, nonprofit management, human services, business administration, or a related field.
• At least five years of nonprofit or human-services program experience with supervision.
• English/Spanish bilingual capability preferred; relevant graduate degree preferred.

Responsibilities

• Lead day-to-day operations of CBS programs and ensure services meet approved scopes, eligibility rules, quality standards, and documented service objectives.
• Maintain program workplans, service-delivery procedures, staffing coverage, referral pathways, and continuity plans; promptly address operational barriers.
• Monitor service volume, timeliness, participant outcomes, and documentation quality; investigate performance gaps and implement documented corrective actions.
• Coordinate appropriate referrals and service integration with other Concilio departments and external partners while preserving program-specific confidentiality and eligibility requirements.
• Prepare for monitoring visits and audits; track findings, remediation owners, deadlines, and evidence of closure; escalate material risks or potential noncompliance promptly.

Education

Bachelor’s degree in social work, public administration, nonprofit management, human services, business administration, or a related field

Job description

Concilio is seeking a Community Based Services (CBS) Manager to provide operational, financial, and programmatic leadership for its community-based programs. You will supervise staff, ensure contract compliance, and drive performance measurement under the Chief Program Officer's guidance.

The role emphasizes culturally responsive, trauma-informed services and collaboration with partners to grow sustainable programs. Strong budget stewardship and reporting are essential.