Community Programs Leader for Impact & Growth

Concilio; Philadelphia (Philadelphia County); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental & Vision

Company-Paid Life Insurance

Retirement Savings Plan

Paid Time Off (PTO)

Paid Holidays

Employee Assistance Program (EAP)

Professional Development & Continuing

Leadership Development through Concilo

Internal Career Growth and Advancement

Collaborative, Inclusive, and Mission-

Job summary

Concilio is seeking a Community Based Services (CBS) Manager in Philadelphia to lead operational, financial, and programmatic aspects of community-based programs. You will report to the Chief Program Officer, ensure service delivery aligns with contracts, and supervise staff with a focus on quality, compliance, and continuous improvement.

The role emphasizes culturally responsive, trauma-informed, client-centered services and collaboration with internal teams and external partners to drive

Qualifications

• Bachelor’s degree required or equivalent combination of education and experience in social services/nonprofit management.
• At least five years of progressively responsible nonprofit or human-services program experience, including supervision.
• Knowledge of culturally responsive service delivery, confidentiality, trauma-informed practices, and community-based program operations.
• Strong written communication, judgment, staff coaching, analytical, and external relationship-management skills.
• English/Spanish bilingual capability preferred; relevant graduate degree preferred.

Responsibilities

• Lead day-to-day implementation of CBS programs; ensure services meet scopes, eligibility, quality standards, and objectives.
• Maintain program workplans, procedures, staffing coverage, referrals, and continuity plans; address barriers.
• Monitor service volume, timeliness, outcomes, and data quality; address gaps with corrective actions.
• Coordinate referrals and integration with other Concilio departments and partners while preserving confidentiality.
• Supervise program leaders and staff; provide coaching and performance evaluations; support HR processes.
• Build staff capability in contractual requirements, service standards, data quality, trauma-informed practice, and professional communication.
• Represent CBS in meetings; manage relationships with funders and community partners within approved protocols.
• Assess needs and develop feasible program models, staffing plans, and implementation plans for prospective funding.
• Participate in cross-functional planning to improve service coordination and organizational impact.

Skills

Bilingual (English/Spanish)

Written communication

Staff coaching

Analytical skills

External relationship management

Education

Bachelor's degree in social work, public administration, nonprofit management, human services, business administration, or related field

Job description

Concilio is seeking a Community Based Services (CBS) Manager in Philadelphia to lead operational, financial, and programmatic aspects of community-based programs. You will report to the Chief Program Officer, ensure service delivery aligns with contracts, and supervise staff with a focus on quality, compliance, and continuous improvement.

The role emphasizes culturally responsive, trauma-informed, client-centered services and collaboration with internal teams and external partners to drive