Executive Leader, Community Programs & Impact

Concilio; Philadelphia (Philadelphia County); On-site; USD 140,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Company-Paid Life Insurance

Retirement Plan

Paid Time Off

Paid Holidays

Employee Assistance Program

Professional Development

Leadership Development

Career Growth

Job summary

Concilio in Philadelphia seeks a Chief Program Officer to lead the integrated performance and compliance across CU A 3, FSS, and CBS, reporting to the CEO and guiding Program Directors. The role emphasizes dashboards, risk management, and continuous improvement of services while ensuring fiscal stewardship and contractual obligations.

The CPO will drive three-year strategy, cultivate partnerships with public agencies and funders, and oversee talent development, ensuring a collaborative,

Qualifications

• Bachelor’s degree in social work, human services, public administration, business administration, nonprofit management, or a related field; relevant master’s degree preferred.
• At least 10 years of progressively responsible experience in nonprofit, human services, public-sector, or comparable program leadership, including at least five years supervising managers or directors across multiple functions or programs.
• Demonstrated leadership of complex publicly funded programs, contractual deliverables, compliance systems, performance improvement, and cross-functional initiatives.
• Ability to interpret program financial information, develop operating plans, assess financial sustainability, and make sound risk-informed recommendations.
• Knowledge of child welfare and family-serving systems, community-based service delivery, and relevant regulatory requirements, or demonstrated ability to effectively lead specialized program experts.
• Excellent executive judgment, analytical ability, written and verbal communication, relationship management, staff coaching, and change leadership.
• Commitment to equitable access, culturally responsive service, confidentiality, professional ethics, and Concilio’s mission.

Responsibilities

• Lead and supervise Program Directors; establish annual operating plans, service standards, and measurable program outcomes.
• Provide monthly dashboards and quarterly performance reviews addressing quality, service volume, timeliness, client outcomes, workforce capacity, and emerging risks.
• Ensure that program delivery prioritizes client safety, trauma-informed and culturally responsive practice, family and community needs, and applicable professional standards.
• Use CUA 3 contractual scorecards and child welfare performance measures; monitor FSS placement capacity, referrals, resource parent recruitment and retention; and assess CBS grant deliverables, reach, and outcomes.
• Direct timely operational responses to material performance gaps and verify that improvement actions produce sustained results.
• Partner with the Chief Financial Officer (CFO) and Program Directors to develop realistic program budgets, staffing models, funding assumptions, and resource plans.
• Review monthly budget-to-actual results, program revenue and expenses, funded staffing allocations, utilization, and significant variances; implement documented programmatic corrective action.
• Evaluate the financial and operational feasibility of program expansion, redesign, renewal, or discontinuation before recommendations are submitted for approval.
• Ensure program operations, staffing decisions, and service commitments remain within approved budgets, contractual restrictions, and delegated authority; promptly elevate material deficits and funding risks.
• Coordinate with Finance on contract budgets, reimbursement requirements, supporting documentation, and responsible stewardship of restricted funding. Finance retains accounting and official financial reporting ownership.
• Own the implementation of programmatic contractual and regulatory requirements, including timely reporting, case documentation, staff training, and corrective actions.
• Partner with QAQI to review audit findings, identify root causes, assign accountable owners and deadlines, and validate completion and effectiveness of corrective action plans.
• Ensure that material client safety incidents, contract breaches, reporting failures, and operational risks are escalated promptly under organizational protocols.
• Collaborate with the COO/General Counsel on legal, contractual, enterprise risk, and policy matters while retaining operational responsibility for program compliance.
• Promote audit readiness, accurate program data, and consistent internal controls without compromising QAQI’s independent monitoring function.
• Lead a rolling three-year program strategy and annual priorities that evaluate community needs, mission alignment, service gaps, program impact, organizational capacity, and financial sustainability.
• Identify responsible opportunities to strengthen and expand community services, including workforce development, family support, economic mobility, and other CEO-approved strategic priorities.
• Provide program design, outcomes, staffing assumptions, budgets, and implementation plans for funding proposals in coordination with Development, Finance, and the CEO.
• Cultivate relationships with public agencies, funders, referral partners, community organizations, and collaborative networks to strengthen service access and quality.
• Ensure new or expanded programs have defined outcomes, funding plans, compliance requirements, responsible owners, and launch-readiness criteria before implementation.
• Directly supervise, coach, and evaluate Program Directors; conduct documented monthly individual supervision and timely formal performance reviews.
• Build director-level capability in judgment, communication, staff supervision, delegation, conflict resolution, financial literacy, and corrective decision‑making.
• Hold Program Directors accountable for workforce planning, performance management, staff development, succession readiness, and a healthy, respectful workplace in partnership with HR.
• Provide continuity plans for leadership vacancies; assume interim direct management only when explicitly authorized and operationally necessary.
• Foster collaboration among program divisions while maintaining clear reporting lines and accountability for results.
• Provide the CEO with a concise monthly executive program report identifying performance against targets, fiscal and compliance risks, corrective actions, strategic opportunities, and decisions requested.
• Prepare accurate program materials for Board and committee reporting at the CEO’s direction; communicate significant developments promptly rather than waiting for routine reporting cycles.
• Coordinate with Finance, HR, QAQI, Operations, Marketing, Development, and the COO/General Counsel to resolve interdepartmental dependencies and implement organizational priorities.
• Attend executive meetings and represent Concilio professionally at community, funder, and agency meetings as authorized.
• Carry out other executive‑level responsibilities reasonably assigned by the CEO consistent with the position’s purpose.

Skills

Executive leadership

Strategic planning

Program management

Staff development

Communication

Budgeting

Education

Bachelor's degree in related field

Master's degree preferred

Job description

Concilio in Philadelphia seeks a Chief Program Officer to lead the integrated performance and compliance across CU A 3, FSS, and CBS, reporting to the CEO and guiding Program Directors. The role emphasizes dashboards, risk management, and continuous improvement of services while ensuring fiscal stewardship and contractual obligations.

The CPO will drive three-year strategy, cultivate partnerships with public agencies and funders, and oversee talent development, ensuring a collaborative,