Community Based Service Manager

Concilio; Philadelphia (Philadelphia County); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental & Vision

Company-Paid Life Insurance

Retirement Savings Plan

Paid Time Off (PTO)

Paid Holidays

Employee Assistance Program (EAP)

Professional Development & Continuing

Leadership Development through Concilo

Internal Career Growth and Advancement

Collaborative, Inclusive, and Mission-

Job summary

Concilio is seeking a Community Based Services (CBS) Manager in Philadelphia to lead operational, financial, and programmatic aspects of community-based programs. You will report to the Chief Program Officer, ensure service delivery aligns with contracts, and supervise staff with a focus on quality, compliance, and continuous improvement.

The role emphasizes culturally responsive, trauma-informed, client-centered services and collaboration with internal teams and external partners to drive

Qualifications

• Bachelor’s degree required or equivalent combination of education and experience in social services/nonprofit management.
• At least five years of progressively responsible nonprofit or human-services program experience, including supervision.
• Knowledge of culturally responsive service delivery, confidentiality, trauma-informed practices, and community-based program operations.
• Strong written communication, judgment, staff coaching, analytical, and external relationship-management skills.
• English/Spanish bilingual capability preferred; relevant graduate degree preferred.

Responsibilities

• Lead day-to-day implementation of CBS programs; ensure services meet scopes, eligibility, quality standards, and objectives.
• Maintain program workplans, procedures, staffing coverage, referrals, and continuity plans; address barriers.
• Monitor service volume, timeliness, outcomes, and data quality; address gaps with corrective actions.
• Coordinate referrals and integration with other Concilio departments and partners while preserving confidentiality.
• Supervise program leaders and staff; provide coaching and performance evaluations; support HR processes.
• Build staff capability in contractual requirements, service standards, data quality, trauma-informed practice, and professional communication.
• Represent CBS in meetings; manage relationships with funders and community partners within approved protocols.
• Assess needs and develop feasible program models, staffing plans, and implementation plans for prospective funding.
• Participate in cross-functional planning to improve service coordination and organizational impact.

Skills

Bilingual (English/Spanish)

Written communication

Staff coaching

Analytical skills

External relationship management

Education

Bachelor's degree in social work, public administration, nonprofit management, human services, business administration, or related field

Job description

Job Details: Job Location: Philadelphia, PA 19124, Position Type: Full Time, Salary Range: $65,000.00 - $75,000.00 Salary, Join a Mission That Matters

For more than 60 years, Concilio has empowered Latino and diverse families while strengthening communities through education, workforce development, child welfare, family support, housing stability, and community-based services.

At Concilio, Human Resources is more than hiring and policies—it's about creating an exceptional employee experience, supporting organizational excellence, and building a workplace where our employees can thrive while serving our community.

If you're passionate about people, enjoy solving problems, thrive in a collaborative environment, and want to make a meaningful impact, we'd love to meet you.

Why Work at Concilio?

At Concilio, you'll become part of a collaborative team that believes investing in our employees is essential to fulfilling our mission.

We offer:

• Comprehensive Medical, Dental & Vision Insurance
• Company-Paid Life Insurance
• Retirement Savings Plan
• Paid Time Off (PTO)
• Paid Holidays
• Employee Assistance Program (EAP)
• Professional Development & Continuing Education Opportunities
• Leadership Development through Concilio's People & Culture Academy
• Opportunities for Career Growth and Internal Advancement
• Collaborative, Inclusive, and Mission-Driven Culture
• Meaningful work that positively impacts the Philadelphia community.

Position Summary

The Community Based Services (CBS) Manager provides operational, financial, and programmatic leadership for Concilio’s community-based programs. Reporting to the Chief Program Officer (CPO), the Manager is accountable for effective service delivery, contract compliance, departmental financial stewardship, staff supervision, performance measurement, and continuous improvement. The position ensures that services are culturally responsive, trauma-informed where applicable, client-centered, and aligned with Concilio’s mission and approved organizational priorities. The Manager contributes to program design, partnerships, and sustainable growth within delegated authority.

Essential Duties and Responsibilities

1 | Program Operations and Service Outcomes

• Lead day-to-day implementation of assigned CBS programs and ensure services meet approved scopes, eligibility rules, quality standards, and documented service objectives.
• Maintain program workplans, service-delivery procedures, staffing coverage, referral pathways, and continuity plans; promptly address operational barriers.
• Monitor service volume, timeliness, participant outcomes, and documentation quality; investigate performance gaps and implement documented corrective actions.
• Coordinate appropriate referrals and service integration with other Concilio departments and external partners while preserving program-specific confidentiality and eligibility requirements.

2 | Contract Compliance, Quality, and Risk

• Maintain an accurate departmental inventory of grants and contracts, including deliverables, performance measures, reporting dates, renewal dates, and closeout requirements.
• Ensure complete, accurate, timely submission of funder reports and supporting records, in collaboration with Finance and designated compliance/quality staff.
• Monitor requirements of assigned government and foundation-funded programs, including applicable victim-services confidentiality, client safety, and documentation standards.
• Prepare for monitoring visits and audits; track findings, remediation owners, deadlines, and evidence of closure; escalated material risks or potential noncompliance promptly.

3 | Departmental Financial Stewardship

• Develop departmental budget requests and staffing plans with the CPO and Finance; manage program operations within approved budgets and delegated spending authority.
• Review monthly budget-to-actual results, staffing allocations, spending trends, and restricted funding conditions; explain material variances and propose corrective action.
• Validate operational information supporting invoices, reimbursement requests, service units, and financial forecasts, without assuming Finance’s accounting or reconciliation functions.
• Identify funding gaps, cost pressures, and resource efficiencies; secure approvals before making unbudgeted commitments or changes affecting contract scope.

4 | People Leadership and Accountability

• Supervise assigned program leaders and staff through regular documented supervision, clear work expectations, coaching, and timely performance evaluations.
• Monitor workloads, productivity, staffing coverage, training completion, and employee development; collaborate with HR on hiring, performance concerns, and employee relations.
• Build staff capability in contractual requirements, service standards, data quality, trauma-informed practice where applicable, and professional communication.
• Create succession and cross-training plans to reduce disruption during vacancies or program transitions.

6 | Partnerships and Program Development

• Maintain constructive relationships with funders, referral sources, community partners, and other stakeholders within approved communication and decision-making protocols.
• Support the CPO in assessing emerging needs and developing feasible program models, staffing plans, service budgets, narratives, and implementation plans for prospective funding.
• Participate in cross-functional planning with CUA3, FSS, Finance, HR, QAQI, Marketing, and other teams to improve service coordination and organizational impact.
• Represent CBS professionally at meetings and community initiatives as assigned; do not execute agreements or commit organizational resources without authorization.

Decision-Making and Escalation

The Manager exercises independent judgment over routine departmental operations within approved budgets, contracts, policies, and delegated authority. Material compliance concerns, significant financial variances, safety incidents, proposed staffing changes, unbudgeted expenditures, contract amendments, and substantial program redesign must be escalated to the CPO and appropriate control functions. The CPO retains portfolio-level strategy and oversight; Finance retains accounting and financial-control responsibilities; HR retains employment-policy oversight.

Qualifications: Minimum Qualifications

• Bachelor’s degree in social work, public administration, nonprofit management, human services, business administration, or a related field; an equivalent combination of education and directly relevant experience may be considered.
• At least five years of progressively responsible nonprofit or human-services program experience, including demonstrated supervision and oversight of government- or foundation-funded programs.
• Demonstrated ability to manage multiple deliverables, interpret program budgets, identify financial and compliance risks, and use performance data to improve results.
• Knowledge of culturally responsive service delivery, confidentiality, trauma-informed practices, and community-based program operations.
• Strong written communication, judgment, staff coaching, analytical, and external relationship-management skills; proficiency with common office and reporting systems.
• English/Spanish bilingual capability preferred; relevant graduate degree preferred.

Performance Expectations

Performance will be evaluated through documented supervision and organizational performance processes, with measures established against approved contracts, staffing, and baseline data. Core expectations include timely funder reporting, reliable monthly dashboards and budget variance reviews, achievement of contract-specific service targets or documented corrective plans, timely employee supervision and evaluations, and prompt closure or escalation of compliance and operational issues.

Working Conditions and Essential Functions

Work is primarily performed in an office and community-service environment, with periodic travel to program locations and partner meetings and occasional evening or weekend responsibilities. The position requires routine use of computers and communication tools, participation in meetings, and review of records. Concilio will provide reasonable accommodations to qualified individuals with disabilities in accordance with applicable law. HR will validate any role‑specific physical requirements before publication.

Equal Employment Opportunity and Acknowledgment

Concilio is an equal opportunity employer. This description summarizes the role’s principal responsibilities and is not an employment contract or exhaustive statement of duties. Responsibilities may evolve based on organizational needs and applicable law. Acknowledgment confirms receipt and understanding, not agreement to waive any legal rights.