Community Outreach Specialist - PACE

LE10005 Empath Payroll Services, LLC; United States; On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision, life insured

Retirement with company match

Paid time off (PTO) 5+ weeks

CEU support and tuition reimbursement

Advancement opportunities

Job summary

Empath Health is seeking a compassionate Community Outreach Specialist for the PACE program in Tampa, FL to drive growth through strategic community engagement and high-quality referrals.

You will build relationships with partners, develop outreach strategies, and guide enrollment for participants and families, all while representing the program with empathy and a geriatric care focus.

Qualifications

• Bachelor’s degree in marketing or healthcare administration preferred.
• Bilingual required.
• Minimum of two years in health plans or senior-focused programs with proven sales success.
• Two+ years in healthcare or senior care setting preferred.
• Strong customer service orientation.
• Ability to work independently with minimal supervision.
• Experience with CRM software preferred.

Responsibilities

• Build and maintain relationships with community partners, referral sources, senior-serving orgs, and healthcare providers.
• Develop and execute outreach strategies to raise awareness of the PACE program.
• Generate high-quality referrals and guide enrollment for prospective participants and families.
• Represent the PACE program with professionalism, empathy, and geriatric care understanding.
• Meet and exceed performance metrics for outreach, referrals, and enrollment growth.
• Identify Medicaid/Medicare/VA/Private Pay populations and align services via referral channels.
• Serve as a brand ambassador to strengthen program visibility and reputation.
• Maintain knowledge of local health care market, competition, consumer demand, and policies.

Skills

Relationship building

Outreach strategy

Referral generation

CRM experience

Bilingual

Education

Bachelor's degree in marketing or healthcare administration

Tools

CRM software

Job description

PACE, a member of Empath Health is seeking a compassionate Community Outreach Specialist to join our interdisciplinary PACE team in Tampa, FL. In this role, the PACE Community Outreach Specialist is responsible for driving program growth through strategic community engagement, relationship development, and high‑quality referral generation.

What is PACE?

• Relationship‑Based Care with Real Impact: Build long‑term connections with participants, supporting them through all stages of care—this is a meaningful alternative to traditional inpatient or facility‑based care.
• Team‑Driven, Preventive Focus: Collaborate closely with physicians, social workers, therapists, and other clinicians in a proactive care model focused on prevention, wellness, and holistic well‑being.

What You’ll Do

• Build and maintain strong relationships with community partners, referral sources, senior‑serving organizations, and healthcare providers.
• Develop and execute outreach strategies to increase awareness of the PACE program.
• Generate high‑quality referrals and guide prospective participants and families through the enrollment process.
• Represent the PACE program with professionalism, empathy, and a deep understanding of geriatric care needs.
• Meet and exceed performance metrics tied to outreach activity, referral volume, and enrollment growth.
• Identifies populations of Medicaid, Medicare, Dual Eligible, VA, and Private Pay individuals and strategically aligns Empath Life PACE services within their communities through referral channels.
• Serve as a brand ambassador in the community, strengthening program visibility and reputation.
• Maintain a thorough knowledge of the community’s health care market, competition, consumer demands and governmental policies which influence the agency’s outreach goals and access for patients/families.
• Creates and conducts effective proposal presentations to referral sources and prospective participants.

Why Join Empath Health?

• Earn Competitive Pay: Your skills and contributions are recognized and rewarded.
• Benefits & Wellness: Medical, dental, vision, life insurance, retirement with company match, plus wellness programs to support your mind and body.
• Industry‑Leading PTO: 5+ weeks to rest, recharge, and live your Full Life.
• Grow Your Career: CEU support, tuition reimbursement, and advancement opportunities.
• Make a Difference: Join a mission‑driven team dedicated to kindness, compassion, and Full Life Care for All.

What You’ll Need

• Bachelor’s Degree in marketing or healthcare administration preferred.
• Bilingual Required.
• Minimum of two (2) years of experience in health plans or senior‑focused programs, with demonstrated success meeting or exceeding sales goals.
• At least two (2) years in a healthcare or senior care setting preferred (experience within the service area and outside sales experience strongly preferred).
• Strong customer service orientation.
• Ability to work independently with minimal supervision.
• Experience with CRM software preferred.

Empath Health is a not‑for‑profit healthcare organization providing Full Life Care through a connected network of services across Florida—including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support.

Full Life Care means caring for the whole person—body, mind, and spirit—with empathy and dignity. Our care goes beyond medicine to help people feel seen, supported, and valued at every stage of life.

At Empath Health, you’ll find purpose, partnership, and possibility in a culture where compassion drives excellence and every team member helps make life’s journey more meaningful.

Empath Health is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is Empath Health’s policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual's disability. Consistent with this policy of non‑discrimination, Empath Health will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made Empath Health aware of his/her disability, unless doing so would cause an undue hardship to Empath Health.

If you are an applicant and need a reasonable accommodation when applying for job opportunities within Empath Health or to request a reasonable accommodation to utilize Empath Health's online employment application, please contact [e-mail].

Workplace Discrimination is Illegal. For more information, please refer to this machine‑readable PDF to Know Your Rights: Workplace Discrimination is Illegal. If viewing in HTML, please see Know Your Rights: Workplace Discrimination is Illegal in English or Know Your Rights: Workplace Discrimination is Illegal in Spanish.

We’re Empath, and We’re Here to Redefine Healthcare. Pretty bold statement, we know, but boldness is in our bones. We were founded more than 45 years ago with a transformative belief: that people should have a say in their healthcare. What started as a volunteer movement has transformed into an integrated network composed of thousands of colleagues and volunteers serving tens of thousands of individuals each day. And the best part? We're just getting started. Whether you're into hands‑on patient care or more the Excel formula type, we've got a place for you on Team Empath. It takes all of us to provide Full Life Care. Are you ready to join Team Empath?