Community Outreach & Member Experience Lead

Retrofitness, LLC; Philadelphia (Philadelphia County); Hybrid; USD 17,000 - 25,000; Part time

Benefits offered by this job

Competitive salary

Employee discounts

Flexible schedule

Job summary

Retrofitness, LLC is seeking a Street Team Member to be the face of the club in the community. You will build partnerships with local businesses, staff promotional tables, and represent the gym at events to attract new members.

Ideal candidates are energetic, great communicators, and able to multitask across outreach, lead follow-up, and delivering outstanding customer service. CPR/AED training is a plus; prior retail or hospitality experience is helpful.

Qualifications

• Strong community-building skills.
• Knack for following up on leads.
• Passion for connecting people to fitness.
• Excellent communication with customers and coworkers.
• Punctual, energetic, and detail oriented.
• CPR/AED training preferred.

Responsibilities

• Build and nurture partnerships with local businesses to drive cross-promotion and community engagement.
• Staff promotional tables at high-traffic areas and events to attract new members.
• Represent the gym at community events, festivals, and local gatherings.
• Develop in-depth knowledge of membership options, pricing, and promotions to answer questions on the spot.
• Foster a welcoming, supportive atmosphere that strengthens community ties and member loyalty.
• Deliver exceptional customer service - both in person and via follow-up - to ensure every lead feels valued.
• Follow up on leads generated from events and tables via phone, text, or email to convert inquiries into memberships.

Skills

Community building

Lead follow-up

Customer service

Multitasking

Communication skills

CPR/AED training

Job description

Benefits:

• Competitive salary
• Employee discounts
• Flexible schedule

Do you love fitness?
Would you like to feel you impact the lives of many?
Can you see helping prospective members get started?
Would you like to hear the "thank you" from the members' lives you impacted?
The Street Team Member is responsible for building partnerships with local businesses, running promotional tables, and representing our gym at community events. You will be the face of the club out in the community — the person prospective members meet first, creating a welcoming and energetic first impression.
You have to have limitless energy and be great at multitasking. Do you have a positive and upbeat personality with great communication skills? This role requires that you wear many hats. Do you thrive being pulled in multiple directions... building relationships with business owners, engaging prospects at community events, handling leads, and providing exceptional customer service to everyone you meet?
Ideal candidates for the Street Team position will possess strong community-building skills, a knack for following up on leads, and a passion for connecting people to fitness.

• A deep down passion for helping others.
• A positive upbeat personality.
• Effective ability to communicate with customers, coworkers and managers.
• The ability to multitask.
• Member experience oriented.
• Punctual, responsible and detail oriented.
• CPR/AED training preferred.
• Prior experience in a retail or hospitality setting is helpful.

Responsibilities of the Member Experience Associate - Street Team include but not limited to:

• Build and nurture partnerships with local businesses to drive cross-promotion and community engagement.
• Staff promotional tables at high-traffic areas and events to attract new members.
• Represent the gym at community events, festivals, and local gatherings.
• Develop in-depth knowledge of membership options, pricing, and promotions to answer questions on the spot.
• Foster a welcoming, supportive atmosphere that strengthens community ties and member loyalty.
• Deliver exceptional customer service – both in person and via follow-up – to ensure every lead feels valued.
• Follow up on leads generated from events and tables via phone, text, or email to convert inquiries into memberships.

All Member Experience Associates are to wear company staff shirt along with either khaki pants or black athletic pant. Sneakers must be worn. No boots, heals or sandals. You must be well groomed and neat.