Gym Community & Membership Advocate

Retro Fitness of Spring Garden St (Philadelphia); Philadelphia (Philadelphia County); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Flexible schedule

Job summary

Retro Fitness of Spring Garden St (Philadelphia) seeks a dynamic Member Experience Associate - Street Team to be the face of the gym at community events, staff promotional tables, and build partnerships with local businesses to drive cross-promotion and new memberships.

If you have limitless energy, exceptional communication, and a passion for helping others, you will thrive here, delivering outstanding customer service and following up on leads to convert inquiries into memberships.

Qualifications

• A deep down passion for helping others.
• A positive upbeat personality.
• Effective ability to communicate with customers, coworkers and managers.
• The ability to multitask.
• Member experience oriented.
• Punctual, responsible and detail oriented.
• CPR/AED training preferred.
• Prior experience in a retail or hospitality setting is helpful.

Responsibilities

• Build and nurture partnerships with local businesses to drive cross-promotion and community engagement.
• Staff promotional tables at high-traffic areas and events to attract new members.
• Represent the gym at community events, festivals, and local gatherings.
• Develop in-depth knowledge of membership options, pricing, and promotions to answer questions on the spot.
• Foster a welcoming, supportive atmosphere that strengthens community ties and member loyalty.
• Deliver exceptional customer service - both in person and via follow-up - to ensure every lead feels valued.
• Follow up on leads generated from events and tables via phone, text, or email to convert inquiries into memberships.

Skills

Communication skills

Multitasking

Customer service oriented

People/interpersonal skills

Job description

Retro Fitness of Spring Garden St (Philadelphia) seeks a dynamic Member Experience Associate - Street Team to be the face of the gym at community events, staff promotional tables, and build partnerships with local businesses to drive cross-promotion and new memberships.

If you have limitless energy, exceptional communication, and a passion for helping others, you will thrive here, delivering outstanding customer service and following up on leads to convert inquiries into memberships.