Member Experience Associate

Retro Fitness; Philadelphia (Philadelphia County); On-site; USD 17,000 - 22,000; Full time

Job summary

Retro Fitness is seeking a Member Experience Associate to be the face of the club, greeting members and guiding them through their first interactions. You will handle frontline duties, assist prospects over the phone, and contribute to a welcoming, energetic atmosphere.

The role requires a positive, energetic personality with strong communication skills and the ability to multitask across responsibilities from member check-ins to retail sales, while maintaining club cleanliness and safety.

Qualifications

• Deep-rooted passion for helping others.
• Effective communication with customers, coworkers and managers.
• Ability to multitask in a fast-paced environment.
• Positive upbeat personality.
• Member experience oriented.
• Punctual, responsible and detail oriented.
• CPR/AED training preferred.

Responsibilities

• Greet and check in members as they enter.
• Resolve customer issues in an effective manner.
• Handle membership sales and retention tasks.
• Follow up with prospects.
• Sell in-store merchandise (e.g., Retro Smoothies, pro shop items).
• Maintain a safe and clean health club environment.
• Open or close the facility as scheduled.
• Follow company policies and procedures.

Skills

Customer service

Communication

Multitasking

Positive attitude

Punctual

Team player

Job description

Future Opening: Member Experience Associate

Would you like to feel you impact the lives of many?

Can you see helping prospective members get started?

Would you like to hear the "thank you" from the members' lives you impacted?

The Member Experience Associate is responsible for the entire Member Experience, you will be the face of the club; you are the person a member sees when he or she first walks in. You will be the first person they talk with and you will create a welcoming feeling.

You have to have limitless energy and be great at multi tasking. Do you have a positive and upbeat personality with great communication skills? Creating the member experience requires that you wear many hats.Do you thrive being pulled in multiple directions... guiding prospects on the phone, making a Retro Smoothie for a member, and assisting our Retro members with an exceptional experience. Ideal candidates for the Member Experience Asosciate position will possess the following:

• A deep down passion for helping others.
• A positive upbeat personality.
• Effective ability to communicate with customers, coworkers and managers.
• The ability to multitask.
• Member experience oriented.
• Punctual, responsible and detail oriented.
• CPR/AED training preferred.
• Prior experience in a retail or hospitality setting is helpful.

Responsibilities of the Front Desk include but not limited to:

• Greeting and checking in members as they come in.
• Resolving customer issues in an effective manner.
• Membership sales and retention.
• Following up with prospects.
• Selling in store merchandise such as Retro Smoothies cooler drinks, pro shop items etc.
• Ensuring a safe and clean health club environment for members and staff.
• Opening and closing the facility if scheduled.
• Following company policies and procedures.

All Member Experience Associates are to wear company staff shirt along with either khaki pants or black athletic pant. Sneakers must be worn. No boots, heals or sandals. You must be well groomed and neat.

Note on openers and closers: Opening employees are required to be at club 15 minutes prior to the clubs opening time. This is to ensure all items on the Opening Checklist are performed before the clubs scheduled opening time. Closing employees are to close at the established time.

With more than 120 gyms open or under development across the US, Retro Fitness offers multiple fitness experiences under one roof. From traditional strength and cardio options to personalized training programs, Retro Fitness offers something for everyone. Gyms feature best in class equipment and services, our Retro Blends Smoothie Bar, and a selection of amenities that keep members feeling accomplished and refreshed.

With our new CEO, Andrew Alfano, leading the team, Retro Fitness is poised for growth in an exciting atmosphere with a new strategic vision and focus. We encourage you to consider joining us on this journey!

Interested in owning a Retro Fitness? The brand is seeking qualified franchise partners to expand nationwide. For more information, please visit www.retrofitness.com or www.retrofranchising.com .

I was referred to this position by a current employee