Community Outreach Liaison (Business Development)

Pasadena Villa Outpatient; Novi (MI); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Company-supported continuing education & certification

100% company-paid EAP emotional well-being support

401K with company match

Job summary

A leading mental health service provider is seeking a Community Outreach Liaison in Novi, MI. This full-time position focuses on connecting clients and clinical partners to resources, educating the community about treatment options, and ensuring a high level of service. Strong communication and customer service skills are essential. Join a dynamic team dedicated to clinical excellence with opportunities for professional development.

Qualifications

• Experience in business development or mental health care preferred.
• Strong interpersonal skills to connect with clinical partners and families.

Responsibilities

• Connect clinical partners, clients, and families to appropriate resources.
• Educate communities and providers about mental health services.
• Schedule tours and communicate treatment options to clients.

Skills

Customer service

Communication skills

Community partnership cultivation

Empathy

Job description

Community Outreach Liaison (Business Development)

At Pasadena Villa Outpatient, we are a dynamic, dedicated, and growing team of professionals deeply passionate about providing evidence-based and personalized clinical care for behavioral health conditions.

Our foundation is client-centered care and clinical excellence through our 5-star service commitment – Respect, Accountability, Integrity, Flexibility, and Collaboration. We are committed to our team and our clients.

We are excited to announce the opening of our new location in Novi, MI, serving the greater Detroit area.

Pasadena Villa Outpatient is a leading provider of mental health treatment services across the region, with 24 outpatient locations in eight states. We are part of the Odyssey Behavioral Healthcare Network, offering a continuum of care within our Psychiatric, Eating Disorder, and other networks nationwide.

What We Offer

• Collaborative environment dedicated to clinical excellence
• Company-supported continuing education & certification
• Multiple health plan design options available
• 100% company-paid EAP emotional well-being support
• 100% company-paid critical illness coverage (with health enrollment plan)
• 100% company-paid life & AD&D
• 401K with company match
• Company-sponsored HSA, FSA, & DSA tax savings accounts
• Generous team-member referral program

Position Summary

The Community Outreach Liaison connects clinical partners, clients, and families to appropriate clinical resources. The position serves as a liaison and partner to help educate communities, providers, clients, and families about mental health treatment services. The liaison supports local admissions by acting as a concierge welcoming incoming clients, families, and clinical partners to the facility.

Key Responsibilities

• Exemplify our 5-star service to clients, team members, referents, and families.
• Collaborate with local and national leadership to identify and cultivate strong community partnerships, elevating the facility’s presence in the local market.
• Target follow-up meetings with key referral sources, ensuring internal and external obstacles to growth and retention are identified, minimized, and/or eliminated.
• Schedule and conduct tours with referral sources, clients, and families.
• Communicate various levels of care to potential clients, families, and referral sources.
• Guide clients and families toward appropriate treatment options, highlighting the benefits of treatment at the outpatient center in relation to individual needs and circumstances.
• Obtain necessary information to quickly determine viability of potential admission.
• Resolve challenges posed by clients and families ambivalent about committing to treatment options.
• Empathetically lead callers to the next step of deciding on admission.
• Determine the clinical and financial viability of potential admissions.
• Articulate the value and fit of facility programming to each potential client’s circumstances and needs.
• Utilize appropriate bonding techniques to establish rapport, build relationships, and enhance customer service and support.
• Offer a high level of customer service and communication to referral sources, clients, and families.
• Partner with admissions decision-makers and stakeholders, including client, family members, professional referral sources, facility administration, clinical leadership, admitting physicians, and utilization review coordinators.
• Coordinate with the business office and utilization review to determine financing options for potential clients.

Seniority Level

Associate

Employment Type

Full-time

Job Function

Business Development; Mental Health Care