Community Outreach Liaison (Business Development)

Pasadena Villa Outpatient; McLean (VA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Company Supported Continuing Education & Certification

Multiple Health Plan Design Options Available

100% Company Paid EAP Emotional Well-Being Support

401K with Company Match

Generous Team Member Referral Program

Job summary

A mental health services provider in McLean, VA is looking for a Community Outreach Liaison. The role involves connecting families and clients to mental health resources, educating the community, and ensuring client satisfaction. This full-time position offers a collaborative environment with numerous benefits. Ideal for candidates passionate about mental health services and client engagement.

Qualifications

• Exceptional customer service skills.
• Ability to build strong community partnerships.
• Experience in mental health or related fields is a plus.

Responsibilities

• Connects clinical partners, clients, and families to appropriate resources.
• Educates communities about mental health services.
• Guides clients and families toward appropriate treatment options.

Job description

Overview

Community Outreach Liaison (Business Development)

At Pasadena Villa Outpatient, we are a dynamic, dedicated, and growing team of professionals deeply passionate about providing evidence-based and personalized clinical care for behavioral health conditions.

Our team’s foundation is client centered care and clinical excellence through our 5-star service commitment – Respect, Accountability, Integrity, Flexibility, Collaboration, and Service. We are committed to our team, and our team is committed to our clients!

Providing outpatient care Monday through Friday, we offer exceptional benefits, development opportunities, professional training, and much more detailed below.

Pasadena Villa Outpatient is a leading provider of mental health treatment services across the region. With 24 Outpatient locations across eight states, we are on a mission to improve mental wellness in the communities we serve. We are a part of Odyssey Behavioral Healthcare Network which offers a continuum of care within our Psychiatric Network, Eating Disorder Network, including inpatient, intensive residential, partial hospitalization, and intensive outpatient services nationwide.

Join our team! Be part of our amazing vision of changing lives empowering each client’s inherent strengths making a difference in countless lives, while being part of a larger nationwide network that is growing each day!

What We Offer

• Collaborative environment dedicated to clinical excellence
• Company Supported Continuing Education & Certification
• Multiple Health Plan Design Options Available
• 100% Company Paid EAP Emotional Well-Being Support
• 100% Company Paid Critical Illness (with health enrollment plan)
• 100% Company Paid Life & ADD
• 401K with Company Match
• Company-Sponsored HSA, FSA, & DSA Tax Savings Accounts
• Generous Team Member Referral Program

Position Summary

The Community Outreach Liaison connects clinical partners, clients, and families to appropriate clinical resources. The position serves as a liaison and partner to help educate communities, providers, clients, and families about mental health treatment services. The Community Outreach Liaison supports local admissions acting as a concierge welcoming incoming clients, families, and clinical partners to the facility.

Responsibilities

• Exemplifies our 5 Star Service to clients, team members, referents, and families.
• Collaborates with local and national leadership team members to identify and cultivate strong community partnerships, elevating the facility’s presence in the local market.
• Target follow-up meetings with all key referral sources ensuring internal and external obstacles to growth and retention are identified, minimized, and/or eliminated.
• Schedules and conducts tours with referral sources, clients, and families.
• Communicates various levels of care to potential clients, families, and referral sources.
• Guides clients and families toward appropriate treatment options, effectively highlighting the benefits of treatment at the Outpatient Center in relation to the client’s individual needs and circumstances.
• Obtains necessary information to quickly determine viability of potential admission,
• Resolves challenges posed by clients and families ambivalent about committing to necessary and beneficial treatment options,
• Empathically but prescriptively leading callers to the next step of deciding on admission,
• Determines the clinical and financial viability of potential admissions,
• Articulates the value and fit of facility programming to each potential client’s circumstances and needs.
• Utilizes appropriate bonding techniques to establish rapport, build relationships, and enhance customer service and support.
• Offers a high level of customer service and communication to referral sources, clients, and families.
• Partners with admissions decision-makers and stakeholders including client, family members, professional referral sources, facility administration, clinical leadership, admitting physicians and utilization review coordinators.
• Coordinates with the business office and Utilization Review to determine financing options for potential clients.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Business Development
• Industries: Mental Health Care

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