Community Outreach Liaison (Business Development)

Pasadena Villa Outpatient; Orlando (FL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Continuing Education & Certification Support

100% Company Paid EAP Emotional Support

401K with Company Match

Job summary

Pasadena Villa Outpatient in Orlando is looking for a Community Outreach Liaison to connect clinical partners, clients, and families to necessary mental health treatment resources. This role involves educating the community about services and supporting admissions to the facility.

The ideal candidate will have a bachelor’s degree and over 2 years of relevant experience in clinical admissions or business development. Exceptional communication skills and the ability to foster community partnerships are essential.

Join us in making a difference in the lives of those we serve!

Qualifications

• 2+ years of experience in clinical admissions or business development in healthcare setting.
• Strong ability to communicate effectively with clients and families.
• Experience in building community partnerships.

Responsibilities

• Connect clinical partners, clients, and families to resources.
• Educate communities about mental health services.
• Support local admissions and welcome incoming clients.

Skills

Communication Skills

Customer Service

Community Outreach

Clinical Knowledge

Education

Bachelor's degree

Master's degree preferred

Job description

At Pasadena Villa Outpatient, we are a dynamic, dedicated, and growing team of professionals deeply passionate about providing evidence-based and personalized clinical care for behavioral health conditions. Pasadena Villa Outpatient is a leading provider of mental health treatment services across the region. With multiple Outpatient locations across the US, we are on a mission to improve mental wellness in the communities we serve. We are a part of Odyssey Behavioral Healthcare Network which offers a continuum of care within our Psychiatric Network, Eating Disorder Network, including inpatient, intensive residential, partial hospitalization, and intensive outpatient services nationwide.

Our team’s foundation is client centered care and clinical excellence through our 5-star service commitment – Respect, Accountability, Integrity, Flexibility, and Collaboration. We are committed to our team and our team is committed to our clients!

Pasadena Villa Outpatient Orlando provides specialized mental health services for adults (18 years and older) facing conditions such as anxiety disorders, major depressive disorders, and personality disorders. Our dedicated team offers compassionate, comprehensive, and individualized psychiatric and psychotherapeutic care, helping clients improve their emotional well-being and enhance their ability to navigate daily life.

Located in the vibrant MetroWest district, this office offers ample surface parking and excellent access to I-4 and SR-408. Its central location provides convenience for both staff and clients, with nearby retail, dining, and lodging options. The space supports our continued commitment to accessible, high-quality care in a professional setting.

Providing outpatient care Monday through Friday, we offer exceptional benefits, development opportunities, professional training, and much more detailed below.

Join our team! Be part of our amazing vision of changing lives empowering each client’s inherent strengths making a difference in countless lives, while being part of a larger nationwide network that is growing each day!

What We Offer

• Collaborative environment dedicated to clinical excellence
• Company Supported Continuing Education & Certification
• Multiple Health Plan Design Options Available
• 100% Company Paid EAP Emotional Well-Being Support
• 100% Company Paid Critical Illness (with health enrollment plan)
• 100% Company Paid Life & ADD
• 401K with Company Match
• Company-Sponsored HSA, FSA, & DSA Tax Savings Accounts
• Generous Team Member Referral Program

Position Summary

The Community Outreach Liaison connects clinical partners, clients, and families to appropriate clinical resources. The position serves as a liaison and partner to help educate communities, providers, clients, and families about mental health treatment services. The Community Outreach Liaison supports local admissions acting as a concierge welcoming incoming clients, families, and clinical partners to the facility.

• Exemplifies our 5 Star Service to clients, team members, referents, and families.
• Collaborates with local and national leadership team members to identify and cultivate strong community partnerships, elevating the facility’s presence in the local market.
• Target follow-up meetings with all key referral sources ensuring internal and external obstacles to growth and retention are identified, minimized, and/or eliminated.
• Schedules and conducts tours with referral sources, clients, and families.
• Communicates various levels of care to potential clients, families, and referral sources.
• Guides clients and families toward appropriate treatment options, effectively highlighting the benefits of treatment at the Outpatient Center in relation to the client’s individual needs and circumstances.
• Obtains necessary information to quickly determine viability of potential admission,
• Resolves challenges posed by clients and families ambivalent about committing to necessary and beneficial treatment options,
• Empathically but prescriptively leading callers to the next step of deciding on admission,
• Determines the clinical and financial viability of potential admissions,
• Articulates the value and fit of facility programming to each potential client’s circumstances and needs.
• Utilizes appropriate bonding techniques to establish rapport, build relationships, and enhance customer service and support.
• Offers a high level of customer service and communication to referral sources, clients, and families.
• Partners with admissions decision-makers and stakeholders including client, family members, professional referral sources, facility administration, clinical leadership, admitting physicians and utilization review coordinators.
• Coordinates with the business office and Utilization Review to determine financing options for potential clients.

Qualifications

Education and Experience: Position requires a bachelor’s degree, master’s degree preferred, and 2+ years of related experience in clinical admissions and business development in a healthcare setting, or an equivalent combination of education and experience.

Pasadena Villa Outpatient provides equal employment opportunities without regard to race, color, creed, ancestry, national origin, ethnicity, sex, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, service in the military, or any other characteristic protected under applicable federal, state, or local law. Equal employment opportunity applies to all terms and conditions of employment. Pasadena Villa reserves the rights to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. Reasonable accommodations may be made to reasonably accommodate qualified individuals with disabilities. This job description is not an employment contract, implied or otherwise. The employment relationship remains “At-Will.”