Community Outreach Liaison (Business Development)

Pasadena Villa Outpatient; Jacksonville (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Company Supported Continuing Education

Multiple Health Plan Design Options

401K with Company Match

Team Driven Culture Based on 5 Star Service

Job summary

A leading mental health service provider in Jacksonville, Florida, is seeking a Community Outreach Liaison to connect clients with clinical resources and educate communities about mental health treatment services. The ideal candidate will have a Bachelor’s degree and at least 2 years of experience in clinical admissions. They will excel in building partnerships and resolving challenges faced by clients and families. This role offers a collaborative work environment and comprehensive benefits within a dynamic healthcare network.

Qualifications

• 2+ years of related experience in clinical admissions and business development in a healthcare setting.
• Ability to connect clients with appropriate clinical resources.

Responsibilities

• Connect clinical partners, clients, and families to appropriate clinical resources.
• Collaborate with community partners to elevate facility’s presence.
• Resolve challenges faced by potential clients regarding treatment options.

Skills

Communication Skills

Community Engagement

Clinical Knowledge

Education

Bachelor’s degree

Master’s degree preferred

Job description

Community Outreach Liaison (Business Development)

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At Pasadena Villa Outpatient, we are a dynamic, dedicated, and growing team of professionals deeply passionate about providing evidence-based and personalized clinical care for behavioral health conditions.

Our team’s foundation is client centered care and clinical excellence through our 5-star service commitment – Respect, Accountability, Integrity, Flexibility, and Collaboration. We are committed to our team and our team is committed to our clients!

Our facility is conveniently located on Southside Blvd, near I-295 and I-95. Jacksonville, Florida boasts a reasonable cost of living and plenty of beach access, with an abundance of outdoor activities. Jacksonville also boasts an up-and-coming restaurant scene, and several colleges.

Providing outpatient care Monday through Friday, we offer exceptional benefits, development opportunities, professional training, and much more detailed below.

Pasadena Villa Outpatient is a leading provider of mental health treatment services across the region. With 25 Outpatient locations across eight states, we are on a mission to improve mental wellness in the communities we serve. We are a part of Odyssey Behavioral Healthcare Network which offers a continuum of care within our Psychiatric Network, Eating Disorder Network, including inpatient, intensive residential, partial hospitalization, and intensive outpatient services nationwide.

Join our team! Be part of our amazing vision of changing lives empowering each client’s inherent strengths making a difference in countless lives, while being part of a larger nationwide network that is growing each day!

What we offer

• Team driven culture based on our 5 Star Service Commitment
• Multiple Development Pathways
• Company Supported Continuing Education & Certification
• Multiple Health Plan Design Options Available
• 100% Company Paid EAP Emotional Well-Being Support
• 100% Company Paid Critical Illness (with health enrollment plan)
• 100% Company Paid Life & ADD
• 401K with Company Match
• Company-Sponsored HSA, FSA, & DSA Tax Savings Accounts
• Generous Team Member Referral Program

Position Summary

The Community Outreach Liaison connects clinical partners, clients, and families to appropriate clinical resources. The position serves as a liaison and partner to help educate communities, providers, clients, and families about mental health treatment services. The Community Outreach Liaison supports local admissions acting as a concierge welcoming incoming clients, families, and clinical partners to the facility.

• Exemplifies our 5 Star Service to clients, team members, referents, and families.
• Collaborates with local and national leadership team members to identify and cultivate strong community partnerships, elevating the facility’s presence in the local market.
• Target follow-up meetings with all key referral sources ensuring internal and external obstacles to growth and retention are identified, minimized, and/or eliminated.
• Schedules and conducts tours with referral sources, clients, and families.
• Communicates various levels of care to potential clients, families, and referral sources.
• Guides clients and families toward appropriate treatment options, effectively highlighting the benefits of treatment at the Outpatient Center in relation to the client’s individual needs and circumstances.
• Obtains necessary information to quickly determine viability of potential admission.
• Resolves challenges posed by clients and families ambivalent about committing to necessary and beneficial treatment options.
• Empathically but prescriptively leading callers to the next step of deciding on admission.
• Determines the clinical and financial viability of potential admissions.
• Articulates the value and fit of facility programming to each potential client’s circumstances and needs.
• Utilizes appropriate bonding techniques to establish rapport, build relationships, and enhance customer service and support.
• Offers a high level of customer service and communication to referral sources, clients, and families.
• Partners with admissions decision-makers and stakeholders including client, family members, professional referral sources, facility administration, clinical leadership, admitting physicians and utilization review coordinators.
• Coordinates with the business office and Utilization Review to determine financing options for potential clients.

Qualifications

Education and Experience

Position requires a Bachelor’s degree, Master’s degree preferred, and 2+ years of related experience in clinical admissions and business development in a healthcare setting, or an equivalent combination of education and experience.

Pasadena Villa Outpatient provides equal employment opportunities without regard to race, color, creed, ancestry, national origin, ethnicity, sex, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, service in the military, or any other characteristic protected under applicable federal, state, or local law. Equal employment opportunity applies to all terms and conditions of employment. Pasadena Villa reserves the rights to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. Reasonable accommodations may be made to reasonably accommodate qualified individuals with disabilities. This job description is not an employment contract, implied or otherwise. The employment relationship remains “At-Will.”