Community Outreach Liaison (Business Development)

Pasadena Villa Outpatient; Colorado Springs (CO); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Continuing Education & Certification

100% Company Paid EAP

401K with Company Match

Company-Sponsored HSA, FSA, & DSA Accounts

Generous Team Member Referral Program

Job summary

A mental health treatment provider is looking for a Community Outreach Liaison in Colorado Springs, CO. The role involves connecting clinical partners and clients, educating the community about mental health services, and managing local admissions. Candidates should have a bachelor's degree and at least 2 years of related experience in business development within a healthcare setting. The company offers a collaborative environment and exceptional benefits, committed to client-centered care and clinical excellence.

Qualifications

• Bachelor's degree required; master's preferred.
• 2+ years of experience in clinical admissions and business development.
• Experience in a healthcare setting is essential.

Responsibilities

• Connect clinical partners with clients and families.
• Educate communities about mental health treatment.
• Support local admissions as a concierge.
• Schedule tours for referral sources and families.
• Communicate levels of care to clients.
• Guide clients toward appropriate treatment options.
• Determine clinical and financial viability of admissions.
• Build relationships with clients and referral sources.

Skills

Communication skills

Customer service

Empathy

Relationship building

Problem-solving

Education

Bachelor's degree

Master's degree preferred

Tools

CRM software

Job description

Community Outreach Liaison (Business Development)

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At Pasadena Villa Outpatient, we are a dynamic, dedicated, and growing team of professionals deeply passionate about providing evidence-based and personalized clinical care for behavioral health conditions. Pasadena Villa Outpatient is a leading provider of mental health treatment services across the region. With 24 Outpatient locations across eight states, we are on a mission to improve mental wellness in the communities we serve. We are a part of Odyssey Behavioral Healthcare Network which offers a continuum of care within our Psychiatric Network, Eating Disorder Network, including inpatient, intensive residential, partial hospitalization, and intensive outpatient services nationwide.

Our team’s foundation is client centered care and clinical excellence through our 5-star service commitment – Respect, Accountability, Integrity, Flexibility, Collaboration and Service. We are committed to our team and our team is committed to our clients!

We are excited to expand our network with the opening of Pasadena Villa Outpatient – Colorado in Colorado Springs, CO. The center offers convenient access just off Interstate 25, with excellent visibility and accessibility for clients and staff. Nestled near the foothills of the Rocky Mountains, the area provides a vibrant mix of natural beauty and urban amenities, with proximity to the U.S. Air Force Academy, University of Colorado Colorado Springs, and the city’s thriving medical and business districts.

Providing outpatient care Monday through Friday, we offer exceptional benefits, development opportunities, professional training, and much more detailed below.

Join our team! Be part of our amazing vision of changing lives empowering each client’s inherent strengths making a difference in countless lives, while being part of a larger nationwide network that is growing each day!

What We Offer

• Collaborative environment dedicated to clinical excellence
• Company Supported Continuing Education & Certification
• PPO & HDHP Health Plan Options
• 100% Company Paid EAP Emotional Well-Being Support
• 100% Company Paid Critical Illness (with health enrollment plan)
• 100% Company Paid Life & ADD
• 401K with Company Match
• Company-Sponsored HSA, FSA, & DSA Tax Savings Accounts
• Generous Team Member Referral Program

Salary Range

Position Summary

The Community Outreach Liaison connects clinical partners, clients, and families to appropriate clinical resources. The position serves as a liaison and partner to help educate communities, providers, clients, and families about mental health treatment services. The Community Outreach Liaison supports local admissions acting as a concierge welcoming incoming clients, families, and clinical partners to the facility.

• Exemplifies our 5 Star Service to clients, team members, referents, and families.
• Collaborates with local and national leadership team members to identify and cultivate strong community partnerships, elevating the facility’s presence in the local market.
• Target follow-up meetings with all key referral sources ensuring internal and external obstacles to growth and retention are identified, minimized, and/or eliminated.
• Schedules and conducts tours with referral sources, clients, and families.
• Communicates various levels of care to potential clients, families, and referral sources.
• Guides clients and families toward appropriate treatment options, effectively highlighting the benefits of treatment at the Outpatient Center in relation to the client’s individual needs and circumstances.
• Obtains necessary information to quickly determine viability of potential admission
• Resolving challenges posed by clients and families ambivalent about committing to necessary and beneficial treatment options
• Empathically but prescriptively leading callers to the next step of deciding on admission
• Determines the clinical and financial viability of potential admissions
• Articulates the value and fit of facility programming to each potential client’s circumstances and needs.
• Utilizes appropriate bonding techniques to establish rapport, build relationships, and enhance customer service and support.
• Offers a high level of customer service and communication to referral sources, clients, and families.
• Partners with admissions decision-makers and stakeholders including client, family members, professional referral sources, facility administration, clinical leadership, admitting physicians and utilization review coordinators.
• Coordinates with the business office and Utilization Review to determine financing options for potential clients.

Qualifications

Education and Experience:

Position requires a bachelor’s degree, master’s degree preferred, and 2+ years of related experience in clinical admissions and business development in a healthcare setting, or an equivalent combination of education and experience.

For cash compensation, we set standard ranges for all U.S based roles based on function, level, and geographic location, benchmarked against companies of similar size within the behavioral healthcare industry. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed above.

Pasadena Villa Colorado, LLC dba Pasadena Villa Outpatient -Colorado Springs provides equal employment opportunities without regard to race, color, creed, ancestry, national origin, ethnicity, sex, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, service in the military, or any other characteristic protected under applicable federal, state, or local law. Equal employment opportunity applies to all terms and conditions of employment. Pasadena Villa Colorado, LLC dba Pasadena Villa Outpatient -Colorado Springs reserves the rights to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. Reasonable accommodations may be made to reasonably accommodate qualified individuals with disabilities. This job description is not an employment contract, implied or otherwise. The employment relationship remains “At-Will.”

Seniority level

• Associate

Employment type

• Full-time

Job function

• Business Development
• Mental Health Care