Community Outreach Liaison

PASADENA VILLA MICHIGAN LLC; Troy (MI); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

401K with match

Health plan options

Continuing education

Parental leave

EAP support

HSA/FSA

Job summary

Pasadena Villa Outpatient in Troy, MI seeks a Community Outreach Liaison to connect clinical partners, clients, and families with appropriate resources. You will act as a concierge for incoming clients and collaborate with local and national leadership to expand the facility's community footprint.

The role requires a bachelor’s degree, preferred master’s degree, and 2+ years in clinical admissions and healthcare business development.

Qualifications

• Position requires a bachelor's degree, master's degree preferred, and 2+ years of related experience in clinical admissions and business development in a healthcare setting.

Responsibilities

• Exemplifies 5 Star service to clients, team members, referents, and families.
• Builds community partnerships with local and national leadership to elevate the facility's local presence.
• Schedules follow-ups with key referral sources to identify and minimize growth obstacles.
• Schedules and conducts tours with referral sources, clients, and families.
• Communicates levels of care to potential clients and families.
• Guides clients toward appropriate treatment options and explains benefits of the facility's programs.
• Gathers information to quickly determine admission viability.
• Resolves challenges posed by clients and families ambivalent about treatment.
• Empathically leads callers to admission decisions.
• Assesses clinical and financial viability of potential admissions.
• Articulates the value and fit of facility programming to client needs.
• Builds rapport and delivers high-level customer service to stakeholders.
• Collaborates with admissions decision-makers and staff.
• Coordinates with business office and utilization review for financing options.

Education

Bachelor's degree

Master's degree preferred

Job description

Job Details

Level: Experienced
Job Location: Pasadena Villa Troy OP - Troy, MI 48098
Position Type: Full Time
Education Level: 4 Year Degree
Job Category: Business Development

Why You Will Love Working With Us!

At Pasadena Villa Outpatient, we are a dynamic, dedicated, and growing team of professionals deeply passionate about providing evidence-based and personalized clinical care for behavioral health conditions.

Our team's foundation is client centered care and clinical excellence through our 5-star service commitment - Respect, Accountability, Integrity, Flexibility, and Collaboration. We are committed to our team and our team is committed to our clients!

Conveniently located just north of Detroit, Pasadena Villa Outpatient in Troy, Michigan, provides specialized mental health treatment for adults ages 18 and older. Our programs address a range of mental health conditions, including depression, anxiety, bipolar disorder, and more.

Join our team! Be part of our amazing vision of changing lives empowering each client's inherent strengths making a difference in countless lives, while being part of a larger nationwide network that is growing each day!

What We Offer:

• Collaborative environment dedicated to clinical excellence
• Multiple Career Development Pathways
• Company Supported Continuing Education and Certification
• Multiple Health Plan Design Options Available
• Flexible Dental and Vision Plan Options
• 100% Company Paid EAP Emotional Well-Being Support
• 100% Company Paid Critical Illness (with health enrollment plan)
• 100% Company Paid Life and ADD
• 401K with Company Match
• Company-Sponsored HSA, FSA, and DSA Tax Savings Accounts
• Generous Team Member Referral Program
• Parental Leave

Position Summary

The Community Outreach Liaison connects clinical partners, clients, and families to appropriate clinical resources. The position serves as a liaison and partner to help educate communities, providers, clients, and families about mental health treatment services. The Community Outreach Liaison supports local admissions acting as a concierge welcoming incoming clients, families, and clinical partners to the facility.

Essential Responsibilities

• Exemplifies our 5 Star Service to clients, team members, referents, and families.
• Collaborates with local and national leadership team members to identify and cultivate strong community partnerships, elevating the facility’s presence in the local market.
• Target follow-up meetings with all key referral sources ensuring internal and external obstacles to growth and retention are identified, minimized, and/or eliminated.
• Schedules and conducts tours with referral sources, clients, and families.
• Communicates various levels of care to potential clients, families, and referral sources.
• Guides clients and families toward appropriate treatment options, effectively highlighting the benefits of treatment at the Outpatient Center in relation to the client’s individual needs and circumstances.
  • Obtains necessary information to quickly determine viability of potential admission,
  • Resolves challenges posed by clients and families ambivalent about committing to necessary and beneficial treatment options,
  • Empathically but prescriptively leading callers to the next step of deciding on admission,
  • Determines the clinical and financial viability of potential admissions,
  • Articulates the value and fit of facility programming to each potential client’s circumstances and needs.
• Utilizes appropriate bonding techniques to establish rapport, build relationships, and enhance customer service and support.
• Offers a high level of customer service and communication to referral sources, clients, and families.
• Partners with admissions decision-makers and stakeholders including client, family members, professional referral sources, facility administration, clinical leadership, admitting physicians and utilization review coordinators.
• Coordinates with the business office and Utilization Review to determine financing options for potential clients.

QualificationsEducation and Experience:

Position requires a bachelor's degree, master's degree preferred, and 2+ years of related experience in clinical admissions and business development in a healthcare setting, or an equivalent combination of education and experience.

Pasadena Villa Outpatient provides equal employment opportunities without regard to race, color, creed, ancestry, national origin, ethnicity, sex, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, service in the military, or any other characteristic protected under applicable federal, state, or local law. Equal employment opportunity applies to all terms and conditions of employment. Pasadena Villa reserves the rights to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. Reasonable accommodations may be made to reasonably accommodate qualified individuals with disabilities. This job description is not an employment contract, implied or otherwise. The employment relationship remains "At-Will."