Client Services Manager: Operations, Data & Outcomes

University of Minnesota; Minneapolis (MN); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Competitive wages

Paid holidays

Generous time off

Tuition benefits

Healthcare plans

Job summary

The University of Minnesota Twin Cities is seeking a Client Services Manager to provide operational leadership and direct supervision of frontline staff and client service programs. The role focuses on day-to-day program operations, staff supervision, quality management, data reporting, and compliance to ensure effective delivery and achievement of outcomes.

Responsibilities include program supervision, workforce development, data management, and grant administration, as well as community

Qualifications

• Requires BA/BS plus at least four years of experience or a combination equal to eight years; professional health care certification or licensure may be required.
• Preferred: experience supervising a team.
• Preferred: experience with HIV and prevention programming.

Responsibilities

• Oversees day-to-day operations of client services programs and activities.
• Ensures implementation of Medical Case Management, Non-Medical Case Management, Early Intervention Services, Health Education/Risk Reduction, Status Neutral programming, and other initiatives.
• Monitors service delivery, client engagement, productivity standards, and program outcomes.
• Coordinates program workflows and ensures continuity of services across program areas.
• Assists with implementation of new programs, initiatives, and organizational priorities.
• Identifies operational challenges and develops solutions to improve service delivery and client outcomes.
• Audits program supplies (condoms, lube, SWAG) in collaboration with Office Manager.

Skills

Team supervision

HIV prevention programming

Education

BA/BS or higher in related field

Professional health care certification/licensure (if applicable)

Job description

The University of Minnesota Twin Cities is seeking a Client Services Manager to provide operational leadership and direct supervision of frontline staff and client service programs. The role focuses on day-to-day program operations, staff supervision, quality management, data reporting, and compliance to ensure effective delivery and achievement of outcomes.

Responsibilities include program supervision, workforce development, data management, and grant administration, as well as community