Community Outreach & Enrollment Specialist

Upward Health, Inc.; Aurora (IL); Vor Ort; USD 32.000 - 36.000; Vollzeit

Zusammenfassung

Upward Health in Aurora, IL seeks a Community Outreach Specialist to educate potential patients about services, engage them in conversations, and facilitate enrollment into programs. You will manage a personal caseload, primarily via phone outreach, with in-person visits as needed.

You will use various outreach methods, build relationships, meet enrollment goals, and collaborate with the Outreach Manager and care team to expand Upward Health’s presence in the community.

Qualifikationen

• Excellent verbal communication and interpersonal skills.
• Ability to build trust and rapport quickly.
• Strong organizational and multitasking abilities.
• Self-motivated and able to work independently.
• Comfortable in fast-paced environments and adaptable.
• Proficient with computer systems for documentation and outreach management.
• Fluent in English; Spanish is a plus.

Aufgaben

• Proactively builds relationships with potential patients and guides them through the outreach journey.
• Overcomes objections and stays motivated to engage patients.
• Adjusts outreach strategies to meet patient needs and maintain clear communication.
• Collaborates with team members to support outreach program goals.
• Manages time to balance caseloads and timely follow-ups.
• Approaches patient interactions with empathy and respect for diverse backgrounds.
• Documents patient information accurately in company systems.
• Connects patients to community resources and services.

Kenntnisse

Verbal communication

Interpersonal skills

Organizational skills

Self-motivation

Adaptability

Documentation

Bilingual English/Spanish

Jobbeschreibung

Upward Health in Aurora, IL seeks a Community Outreach Specialist to educate potential patients about services, engage them in conversations, and facilitate enrollment into programs. You will manage a personal caseload, primarily via phone outreach, with in-person visits as needed.

You will use various outreach methods, build relationships, meet enrollment goals, and collaborate with the Outreach Manager and care team to expand Upward Health’s presence in the community.