Community Outreach & Enrollment Coordinator

Phipps; New York (NY); On-site; USD 25,000 - 30,000; Part time

Job summary

Phipps Houses and Affiliates in New York, NY is seeking a part-time, on-site Recruitment & Community Engagement professional to support enrollment and participant outreach. The role offers an hourly rate of $20 USD and requires strong communication and organizational skills.

Responsibilities include community outreach, information sessions, intake coordination, and program administration, with collaboration across Case Managers, Career Coaches, and program leadership.

Qualifications

• Associate degree preferred; High School Diploma or GED required.
• Two years of experience in workforce development, admissions, recruitment, customer service, education, nonprofit programs, or community outreach.
• Experience working with young adults and diverse populations preferred.
• Experience facilitating presentations or workshops is highly desirable.

Responsibilities

• Conduct community outreach to recruit eligible participants through schools, community organizations, NYCHA developments, faith-based organizations, workforce partners, libraries, and community events.
• Represent the organization at recruitment fairs, neighborhood events, hiring events, and information tables.
• Conduct phone, email, text, and social media outreach to prospective participants.
• Build relationships with referral partners to generate participant referrals.
• Follow up consistently with prospective applicants throughout the enrollment process.
• Assistwith implementing recruitment plans to meet enrollment goals.
• Maintain outreach logs and recruitment activity records.
• Facilitate engaging information sessions describing program services, eligibility requirements, expectations, and career pathways.
• Respond to participant inquiries regarding eligibility, schedules, services, and enrollment requirements.
• Provide excellent customer service throughout the recruitment and enrollment process.
• Conduct preliminary eligibility screenings.
• Schedule participants for orientations, assessments, and intake appointments.
• Maintain regular communication with applicants until enrollment is complete.
• Coordinate participant intake appointments.
• Collect and review required eligibility documentation.
• Verify that participant files are complete before enrollment.
• Assist participants with completing applications and required forms.
• Track enrollment progress and notify staff of outstanding documentation.
• Support orientation and onboarding activities for newly enrolled participants.
• Schedule participants for TABE testing.
• Administer TABE assessments following program procedures.
• Maintain testing security and confidentiality.
• Score or record assessment results as required.
• Enter assessment results into the participant database.
• Coordinate retesting appointments when necessary.
• Maintain accurate participant files in both electronic and physical formats.
• Enter participant information into Salesforce and other required databases.
• Monitor participant attendance during orientations, assessments, and onboarding activities.
• Prepare weekly enrollment reports and recruitment updates.
• Maintain calendars for information sessions, assessments, and intake appointments.
• Coordinate reminder calls, emails, and text messages for scheduled appointments.
• Prepare participant sign-in sheets, orientation materials, and enrollment documents.
• Assist with filing, copying, scanning, and document management.
• Ensure participant documentation complies with program and funder requirements.
• Work collaboratively with Case Managers, Career Coaches, Job Developers, Facilitators, and Program Leadership.
• Participate in staff meetings and case conferences.
• Communicate participant status updates to program staff.
• Assist with hiring events, graduations, employer visits, and special program activities.
• Support continuous improvement efforts by identifying participant engagement trends and recommending process improvements.

Skills

Verbal Communication

Computer Literacy

Problem Solving

Detail Oriented

Team Player

Dedicated

Education

Associate degree

High School Diploma or GED

Tools

Salesforce

Job description

Phipps Houses and Affiliates in New York, NY is seeking a part-time, on-site Recruitment & Community Engagement professional to support enrollment and participant outreach. The role offers an hourly rate of $20 USD and requires strong communication and organizational skills.

Responsibilities include community outreach, information sessions, intake coordination, and program administration, with collaboration across Case Managers, Career Coaches, and program leadership.