Community Operations & Resident Experience Lead

Blue Castle Agency; Osseo (MN); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical coverage (Aetna PPO and HDHP)

Life and AD&D insurance

401(k) with company match

PTO and paid holidays

Job summary

Blue Castle Agency in Osseo, MN is seeking an Assistant Community Manager to support daily operations and assist the Community Manager. You will help with tours, resident billing, and resolving everyday issues, stepping in when the Community Manager is unavailable.

The role emphasizes strong customer service, organization, and the ability to learn quickly. You will coordinate with residents and vendors to keep the community running smoothly.

Qualifications

• 1+ year of customer service or administrative experience in a front-office environment.
• Experience in sales or leasing processes is a plus.
• Strong communication and organizational skills.
• Ability to manage busy workflow and multi-task.
• Comfort with basic billing and resident inquiries.
• Willingness to learn and lead when needed.
• Detail-oriented with a proactive approach.

Responsibilities

• Support the Community Manager in daily operations and lead when out.
• Keep homes and community show-ready to move prospects forward.
• Guide residents through applications and lease signings during ownership changes.
• Ensure rent is billed correctly and delinquency stays low.
• Prepare legal notices and payment agreements per state law and Fair Housing.
• Create a positive resident experience and respond to issues promptly.
• Generate Google reviews and keep resident ledgers accurate.
• Move work orders forward and resolve within 48 hours.
• Coordinate with grounds vendors to keep homesites and common areas tidy.

Skills

Customer service

Sales

Administrative support

Job description

Blue Castle Agency in Osseo, MN is seeking an Assistant Community Manager to support daily operations and assist the Community Manager. You will help with tours, resident billing, and resolving everyday issues, stepping in when the Community Manager is unavailable.

The role emphasizes strong customer service, organization, and the ability to learn quickly. You will coordinate with residents and vendors to keep the community running smoothly.