Assistant Community Manager

Blue Castle Agency; Osseo (MN); Presencial; USD 25.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical coverage (Aetna PPO and HDHP)

Life and AD&D insurance

401(k) with company match

PTO and paid holidays

Descripción de la vacante

Blue Castle Agency in Osseo, MN is seeking an Assistant Community Manager to support daily operations and assist the Community Manager. You will help with tours, resident billing, and resolving everyday issues, stepping in when the Community Manager is unavailable.

The role emphasizes strong customer service, organization, and the ability to learn quickly. You will coordinate with residents and vendors to keep the community running smoothly.

Formación

• 1+ year of customer service or administrative experience in a front-office environment.
• Experience in sales or leasing processes is a plus.
• Strong communication and organizational skills.
• Ability to manage busy workflow and multi-task.
• Comfort with basic billing and resident inquiries.
• Willingness to learn and lead when needed.
• Detail-oriented with a proactive approach.

Responsabilidades

• Support the Community Manager in daily operations and lead when out.
• Keep homes and community show-ready to move prospects forward.
• Guide residents through applications and lease signings during ownership changes.
• Ensure rent is billed correctly and delinquency stays low.
• Prepare legal notices and payment agreements per state law and Fair Housing.
• Create a positive resident experience and respond to issues promptly.
• Generate Google reviews and keep resident ledgers accurate.
• Move work orders forward and resolve within 48 hours.
• Coordinate with grounds vendors to keep homesites and common areas tidy.

Conocimientos

Customer service

Sales

Administrative support

Descripción del empleo

Assistant Community Manager
Osseo, MN
$18.00–$21.00 / hour

OVERVIEW

A manufactured housing community in Osseo, Minnesota — around 240 homesites — is looking for an Assistant Community Manager to help run day-to-day operations. You'll support the Community Manager across prospect tours, resident billing, and everyday problem solving, stepping in to lead when they're out. No real estate background required — just strong customer service or sales instincts and a willingness to learn.

WHAT YOU'LL DO

• Support the Community Manager in running day-to-day operations, and step in to lead the community when they're out
• Keep homes and the community show-ready, and move every prospect to the next step without delay
• Walk residents through the application and lease-signing process when a resident-owned home sells to a new resident
• Help make sure rent is billed accurately and collected on time, keeping delinquency low
• Prepare and deliver required legal notices and payment agreements, in line with state law and Fair Housing standards
• Build a resident experience people actually want to renew — respond to issues with urgency and follow through
• Generate Google reviews, resolve resident tickets, and keep resident ledgers and billing accurate
• Keep work orders moving so they're resolved within 48 hours
• Keep homesites and common areas looking sharp, coordinating with grounds vendors and following up on mystery shop action plans

WHY YOU MATTER

You're often the first person a resident or prospect talks to, and the one who keeps things running when the Community Manager can't be there. That's what makes you the difference between a community that runs smoothly and one that doesn't.

WHAT IT TAKES

• 1+ year of customer service, sales, or administrative experience — manufactured housing or property management background is welcome but not required
• Comfortable juggling a busy front office: prospects, resident requests, paperwork, and the occasional emergency, all in the same day
• Clear, friendly communicator who can deliver a hard message (a late notice, a lease issue) without losing the relationship
• Organized enough to keep ledgers, billing, and work orders accurate and on schedule
• Comfortable stepping into a leadership role when needed, even if it's not your usual day-to-day
• Detail-oriented — the kind of person who notices when a homesite needs attention before someone complains about it
• Genuinely enjoys people — residents, prospects, and vendors alike

THE PERKS!

• $18.00–$21.00 per hour
• Medical coverage (Aetna PPO and HDHP options, with Garner reimbursement and an HSA), plus dental and vision through Unum
• Employer-paid $25,000 life and AD&D insurance
• 401(k) with a 6% company match
• Generous PTO and paid holidays