Assistant Community Manager - Resident Experience Lead

Blue Castle Agency; Chaska (MN); Presencial; USD 25.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical coverage

Dental & Vision

Life & AD&D insurance

401(k) match

Paid time off

Descripción de la vacante

Blue Castle Agency in Chaska, MN is seeking an Assistant Community Manager to help run the day-to-day operations of a manufactured housing community with nearly 500 homesites. You will work with the Community Manager on tours, resident billing, and stepping in to lead when they’re away.

You’ll be the first point of contact for residents and prospects, handle applications and leases, ensure accurate billing, and keep sites organized and show-ready, while building leadership experience in a

Formación

• 1+ year of customer service, sales, or administrative experience.
• Comfortable juggling a busy front office: prospects, resident requests, paperwork, and emergencies.
• Clear, friendly communicator who can deliver a hard message without harming relationships.
• Organized enough to keep ledgers, billing, and work orders accurate and on schedule.
• Willing to step into a leadership role when needed.
• Detail-oriented — notices issues before complaints arise.
• Genuinely enjoys helping people: residents, prospects, and vendors.

Responsabilidades

• Support the Community Manager in day-to-day operations and lead the community when the manager is out.
• Help keep homes and the community show-ready and move prospects to the next step without delay.
• Assist residents with applications and lease-signing during home sales to new residents.
• Ensure rent is billed accurately and collected on time, while keeping delinquency low.
• Prepare and deliver required legal notices and payment agreements per state law and Fair Housing guidelines.
• Create a positive resident experience and respond quickly to issues to encourage renewals.
• Generate Google reviews, resolve resident tickets, and maintain accurate resident ledgers and billing.
• Keep work orders moving and resolved within 48 hours.
• Coordinate with grounds vendors to keep homesites and common areas looking sharp.

Conocimientos

Customer service

Administrative support

Communication

Organization

Leadership

Attention to detail

People skills

Descripción del empleo

Blue Castle Agency in Chaska, MN is seeking an Assistant Community Manager to help run the day-to-day operations of a manufactured housing community with nearly 500 homesites. You will work with the Community Manager on tours, resident billing, and stepping in to lead when they’re away.

You’ll be the first point of contact for residents and prospects, handle applications and leases, ensure accurate billing, and keep sites organized and show-ready, while building leadership experience in a