Community Association Admin & Front Desk Pro

FirstService Residential; Highland Lakes (NJ); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, vision plans

Paid holidays

401k with company match

Job summary

FirstService Residential in New Jersey is seeking an Office Assistant to provide administrative and customer-service support for the daily operations of the community association. You will be the primary contact for homeowners, residents, vendors, contractors, Board members, and visitors, handling inquiries with courtesy and discretion.

The ideal candidate is organized, professional, dependable, and able to manage multiple priorities while maintaining confidentiality.

Qualifications

• 5+ years of experience in a high-volume administrative role.
• Ability to work within a team environment and independently.
• Exceptional organizational and problem-solving skills.
• High degree of accuracy and attention to detail.
• Proficiency in Microsoft Office and related software.

Responsibilities

• Answer incoming calls, emails, and general correspondence.
• Greet homeowners, residents, vendors, contractors, and visitors.
• Respond to routine questions regarding the community and procedures.
• Direct questions and concerns to appropriate staff.
• Maintain homeowner contact information and Association records.
• Assist with processing applications, forms, permits, registrations, and badges.
• Prepare letters, notices, emails, meeting materials, and announcements.
• Receive and document complaints and maintenance requests.
• Enter and track work orders and coordinate with staff or contractors.
• Maintain organized filing systems and handle mail and packages.

Skills

Administrative experience

Customer service

Communication skills

MS Office

Organization

Teamwork

Tools

MS Outlook

Word

Excel

PowerPoint

Windows

Job description

FirstService Residential in New Jersey is seeking an Office Assistant to provide administrative and customer-service support for the daily operations of the community association. You will be the primary contact for homeowners, residents, vendors, contractors, Board members, and visitors, handling inquiries with courtesy and discretion.

The ideal candidate is organized, professional, dependable, and able to manage multiple priorities while maintaining confidentiality.