Community Office Lead: Service & Growth Coach

Cnb-Financial-Corporation; Ashtabula (OH); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Life

401K with company match

Paid Time Off & Holidays

Leave policies

Employee Assistance Program

Job summary

CNB Financial Corporation's ErieBank is seeking a Community Office Assistant Manager I to oversee daily branch operations, supervise frontline staff, handle customer inquiries, and drive service excellence. You will support training and coaching, ensuring transaction accuracy and regulatory compliance while contributing to sales goals.

This role emphasizes leadership, client focus, and collaboration across departments, with opportunities for growth into higher levels such as Assistant Manager II

Qualifications

• High school diploma or GED required; related experience preferred.
• Professional communication and interpersonal skills are essential.
• Ability to complete background checks.
• Reasonable accommodations may be made for disabilities.

Responsibilities

• Assist in supervising front line employees and daily banking operations.
• Support customer inquiries and resolve basic service issues.
• Monitor transaction accuracy, compliance, and branch cash control.
• Contribute to branch sales goals and track performance metrics.
• Help train, coach and develop front line employees.
• Develop and maintain COI relationships with internal business partners.

Skills

Language skills

Technology skills

Mathematical skills

Reasoning ability

Physical demands

Education

High school diploma or GED

Job description

CNB Financial Corporation's ErieBank is seeking a Community Office Assistant Manager I to oversee daily branch operations, supervise frontline staff, handle customer inquiries, and drive service excellence. You will support training and coaching, ensuring transaction accuracy and regulatory compliance while contributing to sales goals.

This role emphasizes leadership, client focus, and collaboration across departments, with opportunities for growth into higher levels such as Assistant Manager II